Jimmy John's

The manager 'DJ' has the absolute worst customer service. I put in an order for 2 sandwiches that normally take approximately 15-20 minutes for delivery. After 45 minutes I called for a status on the order and the girl advised that there was only one driver and he was doing the best he can About 45 minutes after that called back and the manager DJ was very rude and unhelpful I was advised that the number on the order was incorrect and that my order was deleted because I was unable to be reached.
Which I found odd because when I offered him information such as the order number or my name he already knew who I was from the phone number that I called from. I asked him if there was a problem with the phone number why was I not advised when I called 45 minutes before. He then told me that the girl that answered the phone had no access to their delivery system so the information she gave me was probably not even correct.
I asked if she did not have access to the delivery system why would she not put somebody else on the phone who did, if I was calling about a delivery order.
His attitude got aggressive and then I asked to speak to superior he told me I could call back in 45 minutes but I could not speak to her because she was on the line cooking.
I explained that I could not call back in 45 minutes because I too and it worked and could he just swap her out on the lines so she could come to the phone.
He said that's not how that works and he couldn't do that so I asked was there a customer service number and he said no I asked for the district manager's information name or phone number and he refused to give that.
When I was asking for his name and information he said all he would give me was the name DJ and he hung up on me. We have been ordering from this location for 2 years and never once have they called before delivery and never once has this ever been a problem. Now I don't have the time or money (because mine is on hold for72 hrs)to order another meal for myself or my team mate. Major fail as we are starving.

Owner response

Purchased a sub around 2p. No one greeted me everyone look so annoyed they have to do their job! Cashier was very rude and rushed me taking my order.
Was talking to the other employees while I’m ordering my food.
Got a combo and all the sodas was flat.
Sub was rushed made.
This location looks very dirty.
I will never return.
This location is located in a high volume area clearly they just hiring bodies

Owner response

I don’t know what part of no oil and vinegar on my sandwich and it still put it on there and that money went down my drain cause I don’t do oil and vinegar on my food.
What sauce they put on there? I have no idea but it wasn’t good, so Jimmy John I wil not stop stop there anymore I was doing it out of convenience, but I will go

Owner response