Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
Never write bad reviews but bruh.Came around 12:40 just left at 1:20am.They didnt even give us more than half our order.Dude was so high couldnt understand the sauces we were sayin.
Owner response
This is disappointing to hear, Kayla.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
In all seriousness.We as a society understand fast food is prob bad for us.With that being said how long could it possibly take to make a taco when someone orders there meal.Is it because there only a dollar? Or is it job of the manager to make sure to hold a good standard for the food buisness.Instead of sending us a website for a free meal.I'm sorry if actually doing there job consist of actually working and making food when orders instead of tacos that look and taste like they sat out for an hour!
Owner response
Hi Bethany, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
6:47 PM - Monday , November 20th, 2023.Who ever was the manager on duty at this location needs to be checked.I was not given a receipt to report the interaction.You may not care about bad reviews , I’m sure you get many, so carry on. We got our order and checked it while in drive through and realized we were given onion rings instead of the tacos we ordered.We brought this us immediately.It was not a big deal, we were not angry, but the manager who came to the window started off huffing and puffing, as if it was our fault that they messed up our order.Again we weren’t mad but his choice to be hostile and rude when we did not have that energy with them to start is unacceptable.Did not care about how he spoke to customers, unapologetic and completely dismissive of the way he was acting.We get it, working fast food sucks , it wasn’t that serious that a mistake was made but no one needs to be coming at customer like that as their first interaction, especially the person in charge.Loser behavior from a grown man, sorry you must hate your life so much you gotta project it out on others! <3
Owner response
Hi Jose, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
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