Jack in the Box

I would strongly recommend that you avoid THIS Jack in the box at all costs.
Do not waste your time nor your hard-earned money going to this establishment.
I had to speak to the manager about a employee that was extremely rude and it deterred me from being a customer.
With that being said I also looked over reviews and seen that I am not the only one who shares this sentiment about this establishment.
I would highly suggest that whoever is the district manager to take a close look at your policies regarding restrooms and customer service as well as knowledgeable and understanding.
To deny someone the use of a public restroom after trying to make a purchase seems a bit unfair.
People have emergencies pregnant women have situations elderly people have situations children have situations and if someone has to make a purchase before they're allowed to use your restroom seems a bit cruel especially if there's a long line.
If you're a fan of Jack in the box food like I am please continue to support them, Just avoid this particular one.

Owner response

I sat in line for almost an hour this was at 12:49 a.m.
we're about 5 other cars I ordered my food pay for my food $17.98 for one person and then I proceeded to leave drive down the road to get to my home and I had somebody else's meal.
Then if that wasn't all bad enough when I went to eat this sandwich or somebody else's it was burnt the fries were cold which I don't understand how they could be we'll probably cuz they sat for an hour the only thing I got that I ordered was everything else was a mistake obviously somebody horrible horrible experience!!

Owner response

Tonight I made a mobile order and was honestly to tired to make my customization on the app..
so I walked inside to ask for it. The younge lady at the counter was dealing with 2 very difficult men, all mean while the whole staff remained cool and patient while these 2 individuals figured out their payment method.. The lady's where respectful and helpful although the 2 others didn't cooperate. Once it was my l continued to provide the same exact level of costumer service. These young individuals working front line in this area should be trained and advised by upper managment on which senerios they should refuse service and request individuals that are under notice drug effect to leave. Other than that great job lady's! And to the cook inthe back that had an eye on the girls!! And told them after the 2 men left that when customers are in that state or acting so rude to ask them to leave.
👍

Owner response