Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
I came today 3/16/24 I was at the window at 3:13pm paid and once payments was made this young lady said to back up once the food was ready she asked to move forward again by 3:21pm.I checked the bag and they gave me one regular fries when I asked to be all curly fries.They have the nerve to even wanna charge me more to upgrade when that was their mistake.I didnât get them just because they also wanted me move ahead and wait.Headquartered yâall need to come out and see what they are doing.They are trying to cheat the system.The second hispanic lady came out saying âwhat happenedâ if thatâs the manager she needs more management training.They messed up our order & drinks, food was horrible.
Owner response
This is disappointing to hear.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
I ordered 6 tacos and a small curly fry.I asked the manager lady at the window "if the tacos are fresh?" Because "I hate old soggy tacos" she lied to me a d said yes we make everything fresh.So as I'm on my way back to work the tacos she gave me looked like they have been sitting under the hot light for a couple of hours! Unacceptable! I love Jack In The Box but this is changing my mind.I even got brown lettuce GROSS
Owner response
Hi Mathue, we're sorry to hear about this experience and thank you for bringing it to our attention.You should always expect properly prepared food at Jack's.We'd like to look into this further.Please reach out to us at https://www.heyjackbox.com/
20 minutes waiting on this order.Area manager/ supervisor.This is why your store may donât make enough money.
Owner response
Hi Manny, we should be moving a lot quicker than that.You should always expect hot, fresh food served in a flash.Would you mind reaching out to us so we can get some more details about your visit? https://www.heyjackbox.com/.Thank you for your feedback.
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