Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
chicken sandwich was really bad but at least had decent breading and a good crunch just not good - the chicken was highly overcooked, had no flavor the mayo was essentially nonexistent the lettuce didn’t even taste like it was there the only thing somewhat saving this was the chicken had a nice crunch cheesecake was bad
Owner response
Hi James, we're sorry to hear about this experience.You should always expect properly prepared food at Jack's.Please reach out to us at https://www.heyjackbox.com/.Thank you for your feedback.
The people who work here are great, that's not my issue. I ordered a sourdough jack just now and it's not even the size of a McDonald's double cheeseburger! This thing was 9 dollars after tax and I feel robbed.It didn't even feel like anything was in the bag.I'm not overweight and I could have eaten 3 of those things if I was extremely hungry
Owner response
Hi Alec.We always want you to get your money's worth and enjoy a great experience.We hope you'll give us another chance to meet your expectations.
Confirmed my order literally 5 times with drive thru staff and corrected her when she repeated my order incorrectly and I still got the wrong sandwich.My hash browns were also undercooked so soggy with oil they melded to the paper sleeve they game in and fell apart.Funny enough I was charged for my order correctly.
Owner response
This is disappointing to hear, Katelyn.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
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