Fast food restaurant, American restaurant, Breakfast restaurant, Chicken restaurant, Dessert restaurant, Hamburger restaurant, Meal delivery, Mexican restaurant
The lady who took my order had a big attitude and the new popcorn chicken meals should have curly fries in the boxes and I didn’t get anything and also I had asked for buffalo sauce and instead got ranch the worst jack in the box I’ve ever been too
Owner response
This is disappointing to hear, Oliver.Every Jack order should be on point! Please reach out to us at https://www.heyjackbox.com/ so we can make this right.Thank you.
While I understand Christmas is busy and jack in the box is one of the only establishments open, I also know that the level of customer service should be held no matter what.I came in the evening to pick up a doordash order and observed the manager yelling at customers, pregnant workers in their pajamas, inappropriate work activity and all for the manager to start getting crass with the customers.We all know stress, some people are meant to lead and some are not.As a manager, I could never speak to my customers or employees in the manner she did.Poor experience.
Owner response
Thank you for the rating. Your experience did not meet our standards and we'd appreciate it if you reach out to us at https://www.heyjackbox.com/ to share more details.
Stopped over for a breakfast sandwich and senior citizens coffee.The clerk at window had huge poor attitude.After placing my order with the price on the screen .I politely asked if she got the senior discount to which wasn't displayed.She rudely told me I'd get discount at window MA'AM!!!!! she is turned towards back cook area lol 😂 when I get to windwi! Who's driving the revenue for business. 1.Rude employees hired by their uncles neighbor???? 2.Customer wanting basic quality food with decent service?????
Owner response
Hi there, we're disappointed to hear about your experience and thank you for bringing it to our attention.You should always expect excellent service from our team.Please reach out to us at https://www.heyjackbox.com/ to connect with a representative.
American restaurant
4691 Gemini Pl, Fort Worth, TX 76106, United States