Jack in the Box

Took over 9 minutes on the drive-thru to take my order.
I already knew what type of combo I wanted.
The female that handed my drink to me.
She told me she would take my food out and told me to pull to the end of the curb! She didn't bring it out, as she said.
Another employee (female) came out and handed my food to another customer.
Horrible service.
I will not return to that location.

Owner response

I recently had a great experience at Jack in the Box when I visited their drive-thru overnight.
Despite it being late, the service was prompt and efficient.
The staff were courteous and helpful, making the ordering process smooth and hassle-free.
I appreciated the convenience of being able to satisfy my cravings for their delicious food even during the late hours.
The food itself was fresh, hot, and satisfying, just what I needed for a late-night snack.
Overall, I was impressed by the excellent service and tasty food at Jack in the Box's overnight drive-thru, and I'll definitely be back for more late-night cravings in the future.

Owner response

HOW IS THIS PLACE STILL IN BUSINESS?? LOOK AT ALL THE BAD REVIEWS!! THIS PLACE NEEDS TO BE SHUT DOWN. If only there was an option for no stars.
This place is very awful! They have a bunch of youngsters all ghetto and unprofessional.
The food was messed up badly! They served us taco shells with lettuce basically.
There was bo hot sauce in the tacos, they said they ran out.
And they also didn’t have any hot sauce packets.
We waited over 1 hour and still didn’t get our food correctly.
The tacos weren’t good.
And the line was huge although they had 8 people “working” it was still a long wait.
I would not recommend for anyone to come here.
We went to the valley hi location and it was way better there.
The staff at valley hi even told us they would highly advise us to avoid this location they hear so many bad things about this location.
Rather than remake our food they said they’d refund me but yet double charged my card and refused to refund me.
Many of the staff were sitting down in the dining area with their feet on tables, all sloppy looking.
They had friends over and locked the doors earlier than the closing time that is advertised on the restaurant so they can have a hang out in the restaurant.
NEVER AGAIN.

Owner response