Breakfast restaurant, American restaurant, Family restaurant
Went in to eat today and first of all I just want to say after waiting over an hour for our food to come I bite in my omelette and bite into something hard that I think it’s plastic ( almost looks like a melted acrylic nail or something) after telling one of the servers and showing it to them the told me it was part of the hash browns.I told her it’s plastic I literally bit on it and it’s not hash browns.She looked at me and said no it’s not I’ve had that happen to her and just said it’s hash browns.so I definitely had to stop eating.
Owner response
Carla – we are sorry to hear you had an unpleasant experience at our Nashville IHOP and we’d like the chance to make your next visit a 5-star experience! Please copy and paste this link into your web browser so we can get just a little more info and we will have the Nashville IHOP franchisee follow up with you: https://empli.fi/cs/ih80627169
There were 2 people there, and after placing the order, it took 36 minutes to deliver the food, even after being reminded multiple times by the server.service was bad.
Dirty glasses and long wait times.Waited 30 minutes for a table.Took another 20 minutes for someone to come and get our drink order, by which time also became our food order.Food took 45 minutes before it came out.Total waiting time of an hour and a half between waiting for tables drink orders and food.
Owner response
Hi Tristan, we are so sorry to hear this was your experience with IHOP.This is certainly not what we aim to provide, so we very much appreciate you connecting with us on this.Please copy and paste this link into your web browser so we can get just a little more info and we will have the Nashville IHOP franchisee follow up with you: https://empli.fi/cs/ih77652536
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