Breakfast restaurant, American restaurant, Family restaurant
My boyfriend and I went last Saturday for lunch and it was chaotic.There was a ton of people there (I can't blame them) but the entire restaurant was a mess.Trash on the floor and tables, having to squeeze through the smallest gaps to get to our table.We both tried to ignore the chaos and enjoy what we went for, the Sonic collaboration.We both got the Knuckles Chicken Sandwich, which is a crispy chicken sandwich with avacado, bacon, cheese, ranch, lettuce and tomato.I specifically requested no avacado/cheese while my boyfriend requested everything.They badly messed up our orders, giving us both grilled chicken with cheese, no ranch, no avacados, bacon, tomato and lettuce.Also, despite the photo being advertised with onions rings, you have to order them separately.Definitely go to a different IHOP location.
Owner response
Thank you for the review, Noah, we see there are some areas we could improve in.Please connect with us by copy and pasting this link into your web browser: https://empli.fi/cs/ih80627774
The food was good, but our waiter was phenomenal!!! Alejandro made us laugh, checked on our needs, made sure we were satisfied our whole stay.Absolutely, only come to this location for him!
Let's start off by me saying I like breakfast places, especially if they have belgium waffles.I've ordered the waffle combo that came with one Belgian waffle.Eggs anyway you want it your choice of meat and hash browns.I'm not a big hash brown fan.I forgot to ask for substitution, so I don't know if they would have substituted it.I asked for scrambled eggs, and that's exactly what I got.I didn't mind the taste of them.But here's where they kind of messed up.I ask for extra crispy bacon.And as you can see though the photo one was less than cooked.But I like the waffle so much I ordered the second one.Their staff seems friendly and has nice customer service, although the waitress did bring me my check before asking if I wanted something else.I also witnessed a waitress drop a cramer on the floor, pick it up, and put it back onto the tray that she was giving to a customer.It's kind of a downer.And if you are a coffee drinker, they have pretty decent coffee.I like to drink mine black.
Owner response
Thank you Daniel for taking a moment to share your concerns.Guest experience means the world to us, so it’s disappointing when we missed the mark.Your satisfaction is important to us.Please connect with us further by copy and pasting this link into your web browser: https://empli.fi/cs/ih72380420
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