IHOP

Potentially the best IHOP in Charlotte food wise with disappointing service. This IHOP location is located in a busy shopping plaza.
There are other competitors nearby, so parking can be a challenge during peak hours.
There is rooftop parking if all parking spaces are taken. This IHOP looks like most standard locations.
It looks like it was either opened or remodeled not too long ago since there is minimal damage to the restaurant.
The tables are clean & the staff does a good job preventing sticky tables. This IHOP is consistently servicing solid brunch.
It doesn't matter if it's on a busy Sunday or middle of the day on Wednesday, the food is consistently solid. My recommendations would be the cinn-a-stack pancakes, stuffed French toast, & their combo meals.
The eggs are cooked perfectly each time.
It's impressive. This IHOP's downfall lies with the service.
I'm not stating that all service is awful.
However, more times than not, we experience poor service as a whole.
This includes not bringing drinks until after our meals arrive, not having silverware, not refilling drinks, & long delays between service.
This can be frustrating for some customers.
However, our orders usually come out accurate. If you're looking to cure that IHOP crave or somewhere to grab brunch, I can recommend this location if you can understand some of the challenges you may face. If it wasn't for the food being spot on each time, I probably wouldn't come back.

My Boyfriend and I went to this ihop and when we were leaving the waitress and I guess manager man were saying we didn’t pay.
My Boyfriend showed the manager and waitress the charge in my Boyfriend’s bank but they insisted that he pay again because their system had his ticket open.
He showed them the date with the charge and they still pressured him soooo bad and he felt sooooo uncomfortable that he paid again on a new receipt that the manager printed out, so we could just leave the situation.
This all happened at the front of the store as people are walking past us.
This ihop harassed and robbed him.
I got the manager’s contact card but I’m going to pray on it before I post his name.
We ended up spending $80 just for a grimy experience. Update: The manager is Bobby Williams.

Owner response

We have not been here in years.
We decided to try them and we were not disappointed.
Our waitress, Angela was exceptional.
She took extremely good care of us while there.
She was also very attentive to her other tables around us. Now for the food.
My husband had the build your omelette.
It was huge.
The people at the table next to us even commented on the size.
I had the 2X2X2.
The food was good and it was prepared well.
They got my over medium eggs cooked right. The place was clean.
The service was quick.
The food was hot and seasoned.
This was a good experience for us.