La Riviera Marisqueria

Name: La Riviera Marisqueria
Address: 1310 W Sugar Creek Rd, Charlotte, North Carolina, 28262, US
Telephone: (704) 598-2215
Price range: $$
Rating: 3.80

Mexican restaurant

Location: 1310 W Sugar Creek Rd, Charlotte, NC 28262, United States
Located in: Shell
Phone: (704) 598-2215
Price: $$

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On 12/02/23, I and my Niece had dinner at La Riviera.
I was visiting from out of town and my Niece lives in NC and previously dined at this restaurant.
The food was great! We had good service.
My issue is that when I received my bill, it had an 18% TIPS; $12.41 charge on it.
It was not an option.
Now the "customer copy" of the bill had an tip section that you could enter an amount.
We question the waiter about it and then all of an sudden "he doesn't speak English" even though he spoken nothing but English when we spoke with him all during dinner.
He got the Manager who stated they "charge" everyone 18% tip on the bill, no matter the size of the party.
In my case it was only two of us.
The service and food was good and I was thinking of leaving an 20% cash tip.
I only paid the tip due to the services by the waiter and an waitress.
I believe that billing a tip is against the law until less you have an large dinner party and it is stated on the menu, which I did not see.
I complained to the BBB and they stated this restaurant wouldn't reply to the complaint.
I would be very careful dinning here based on their billing practices.

The queso was so good I would make a meal of just that.
All the food was absolutely delicious.
Highly recommend eating here every chance you can.

The food here is good.
No complaints.
My issue is with the service.
The staff is rude and unhelpful.
I called today to place a to go order, and the person answering the phone didn't speak english.
I asked for someone who could speak it and she hung up on me.
I called back and got the same person.
I asked for assistance in english and she said they weren't there.
How do you service your English speaking customers when no one is around that speaks english???

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