IHOP

Great customer service.
Fast and delicious food.

Had a great experience Food was fabulous and our waiter was fun and attentive Thank you!!

Manager on duty was Patricia.
The host was sitting away from the podium and a line of people waiting to be seated.
Very busy Sunday rush. Was not shown to table, was told, "go ahead, I'll be right there"...
host tosses menus and extra napkins down unceremoniously, then just walks away. Was not approached by any server for over 30 minutes.
A BUSBOY took our drink order - NOT his job. We placed our order with him and were informed SEVERAL menu items were not available (??????).
Watched Manager tell him to service some tables on other side of restaurant.
Manager repeatedly looked at our table, pointed to us, we still had not received food, other drinks, asked if we needed anything, etc. After about 45 minutes, Tammy approached.
Said there was a server change up.
NO EXCUSE! Tammy took our order again...
did not ask if we needed anything while we continued to wait- like corrections on drinks. I asked another employee what the hell was going on.
Was told several servers left (while I watched 5 servers working and the Manager did NOTHING to help except look at tables and point.
Multiple employees sitting and jacking their jaws while the restaurant was in utter chaos.
Tables not being cleared for an hour, etc. Received food, some of it.
MIL only received her sides.
Wrong drinks, warm drinks.
I correct drinks were put on an uncleared table instead of taken to the back by the server.
LAZY!!! Lack of condiments for food. Drinks not refilled. Bus boy was fired in the middle of a normal Sunday rush.
Several servers had walked out - leaving the 5. Even after the rush, we still had a hard time getting attention by our server.
We were never asked if we needed anything else or if everything was okay. Patricia needs to be the one fired.
Completely unprofessional.
I assume she's the reason for servers leaving. Tammy was clearly a seasoned server, but it was clear she was stressed out.
She was nice and you just know she was normally much more accommodating - but it was only too obvious she had other things in her mind.
She also appeared to be the employee the Manager spoke to the most. Absolutely unacceptable behavior by Patricia.

Owner response