Breakfast restaurant, American restaurant, Family restaurant
I ordered a strawberries and cream biscuit.Every time, they succeed in favor and presentation.The mixes of favor and the syrup and butter are genius! One thing I can say about this IHop is it's always packed and quite a bit unorganized.Like the hosts take their sweet time tending to the customers.Sometimes, attitudes get to flying, and people get to feeling offended.I can say that I've had my experience with homeless individuals here as well, and they are all rude and very disrespectful.Leaving trash inside, outside, and speaking to customers all types of crazy.I don't appreciate it after eating delicious food to come out to get cursed out by a homeless individual because I told him, "No." I didn't have any cigarettes.Other than that, food is delicious, the employees are wonderful and just need to work on a few things.Thanks, Ihop, for the yummy food! Keep up the work :)
Owner response
We're thrilled to hear that you enjoy our strawberries and cream biscuit! Your kind words about the flavor and presentation mean a lot to us.However, we're truly sorry to hear about the challenges you've faced with the organization and interactions with other guests.We strive to create a welcoming environment for everyone, and we'll address these concerns with our team.Thank you for your feedback and for being a valued guest.We appreciate your support and hope to continue serving you delicious food!
Cousin and I went out for breakfast and chose this place since it was close.The food was good, the waffles and pancakes are pretty big and filled with your choice of berries and butter.Pretty delicious.A little noisy with families and such but it's your average family restaurant so not much disturbance.Great iced coffee too.Would definitely come here again for their French toast next time
Owner response
Thank you for the wonderful review, Kam! We're thrilled to hear that you and your cousin enjoyed your breakfast at IHOP.It's fantastic to know that the waffles, pancakes, and iced coffee met your expectations.We can't wait to serve you again!
The service was good.The food was ok.I ordered the Breakfast Sampler.My pancakes did not come out with my breakfast and came after I had finished my food.The potatoes were overcooked and the bacon was undercooked.Too little food for the price.Prior to COVID-19, this location gave big portions for the price.I do not recommend this location and will not return. Update - Went back for breakfast a year later.I ordered the Nashville Hot Chicken and Waffle.It was the nastiest piece of chicken that I could not eat because it was not Nashville Hot Chicken.This dish is not Nashville Hot Chicken.I don't know what it is but it is nasty.I do not recommend this dish.My husband ordered the bacon omelette with hash browns.Because I could not eat that nasty chicken, it was sent back and I ordered the bacon omelette with hash browns.As you can see, my husband's omelette is small compared to my big omelette.IHOP at this location is not what it is known to be.The service was good.The omelette was delicious.I recommend that you eat at your own risk.
Owner response
Thanks Melissa for letting us know about this, although we are sorry about the experience you had with us.If you would like to share any additional feedback and receive follow up from our franchise, please connect with us by copying and pasting this link into your web browser and we’ll make sure to have our Phoenix IHOP franchisee follow up with you: https://empli.fi/cs/ih70960551
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