IHOP

Name: IHOP
Address: 1963 W Valencia Rd, Tucson, Arizona, 85746, US
Telephone: (520) 807-5795
Price range: $
Rating: 3.40

Breakfast restaurant, American restaurant, Family restaurant

Location: 1963 W Valencia Rd, Tucson, AZ 85746, United States
Phone: (520) 807-5795
Price: $

Opening hours

Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours

Food & drink

Vibe

banana pancake

Coffee

By owner

Street View

Menus and Prices

Add Your Review

Reviews

Ordered online so we wouldn't have to wait.
I arrived at the restaurant exactly at the time the online service stated food would be ready.
I ended up waiting about 15 minutes more.
As I was walking out, I decided to take a peak in the bag and noticed half my order wasn't in the bag.
Went back inside and had to wait another 20 minutes for the rest of my food.
The staff was nice and apologized, but still had to wait.
I ordered a strawberry cream bisquit but wasn't even close to the description.
No honey or whipped cream was put on it as described in the menu.
It was a triple whammy disappointment.
At this point, I just wanted to get back home.
The food was cold by the time I made it back, so i ended up dumping it! Thinnest bisquit ever! Or was it flat toast? Se pasaron!

Owner response

Thank you Marco for taking the time to leave us a review although we’re sorry we failed to meet your expectations.
Please copy and paste this link into your web browser so we can get just a little more info and we will have the Tucson IHOP franchisee follow up with you: https://empli.fi/cs/ih72522084

2/7/2024 We went in the evening for dessert.
I asked for fries and a crepe.
I paid $10 for the crepe and got this.
It was undercooked and on a plate no bigger than my hand.
The fries on the left are what I was served.
To be honest I was horrified.
I didn't eat it because I'm pregnant and didn't wanna get sick.
We paid for it and went to Jack in the Box instead.

Owner response

We're truly sorry to hear about your disappointing experience, Valerie.
Serving undercooked food is unacceptable, and we apologize for the inconvenience and concern it caused, especially considering your circumstances.
Your feedback is valuable, and we'll address this with our team to ensure improvements are made.
If you're willing to give us another chance, we'd like to make it right.

I think we arrived at a shift change.
We got seated but no one came to take our orders for quite some time.
We almost left.
Dora, thankfully noticed and was very kind and efficient. Then the wait for our order was exceedingly long.
We did not order anything complicated.
The food finally came out and we had to hurry to eat because we had an event to attend.
My breakfast sandwich was quite tasty and the hash browns were good. Dora provided excellent service but the rest was disappointingly slow.

Owner response

We apologize for the delay you experienced during your recent visit.
This is not the experience we want our guests to have.
We're glad Dora provided excellent service once you were seated.
Thank you for sharing your experience, and we hope to serve you better in the future.