Pizza restaurant, Italian restaurant
You only get one chance to make a first impression.This was not a good one. I was thoroughly disappointed with my experience.I waited for 26 mins to get a small Pizza.I ordered a Pepsi without ice, and a double cheese small pizza. When the pizza arrived to my table, it was cold.117°.For context, Body temp is 98.6. Upon arrival the cheese was cold, and there was no slipping of the cheese. It was not double cheese it was single cheese, and I was still charged for it.I recieved a $3.00 lunch discount, but was still charge for an extra topping. I asked the server if it was double cheese, and was told "it's supposed to be, I can have it remde if you would like". I had already waited 26 mins, my lunch is only an hour long.I didn't have another 25 mins to spare I ate 2 pieces, but it was to cold to enjoy. The flavor was good, the dough was airy, and I was happy with the flavor of the soda. I was angry about the cold pizza, and being overcharged. I paid anyhow, and left the cold food on the table. I will not be returning.
I had the wings (6pc) garlic Parmesan and mango habanero, crispy.They delivered on the entire ask.I also had a 10" Capone pizza, it met my expectation.I would surely visit again. My server Danielle was really nice and super attentive.Good customer service very friendly!
Owner response
Thank you, Kimise! Come see us again soon!
We love Hideaway.We always start with fried mushrooms.Ranch and marinara dipping sauces go great with the mushrooms.Recommend cutting them open when they first come out as they can be deceptively hot.My go to is the Cowboy.It’s a perfect blend of the meats (pepperoni, Canadian bacon, sausage, hamburger). This time we also got the five cheese.Apparently this one has been benched as it’s not on the menu.But if you ask for it, they’ll make it. Also, our server was always right on time.I went back and forth on the four vs five star because they are a bit pricey for pizza.2 medium pizzas, 2 drinks, mushrooms, and tip ended up over $70.Overall it was good experience and always has been.
Owner response
Thanks for the awesome review David! We hope to see you again soon!
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