Hawthorne's New York Pizza and Bar Meridian Place

I had the unfortunate experience of ordering a calzone from Hawthorne's recently, and I feel compelled to share my extreme dissatisfaction. Craving a calzone and enticed by Hawthorne's late-night service, I placed an order with the expectation that my hunger would be appeased promptly.
I arrived five minutes early for pick-up, hoping to enjoy a fresh, piping hot calzone.
However, what I received was far from the New York-style calzone I had hoped for.
Upon opening the box, it was immediately evident that the calzone had been overbaked.
The dry, burnt crust dominated the entire experience.
As a native New Yorker accustomed to the delight of pillowy dough and gooey cheese, Hawthorne's rendition fell egregiously short. But the disappointment didn't stop there.
The calzone lacked any semblance of care in its construction.
The heavy-handed distribution of peppers in the middle of the calzone resembled a reckless mound rather than a thoughtful arrangement.
The result was a poorly crafted and unappetizing mess that left me questioning whether any consideration went into preparing my order.
To add insult to injury, if there was any ricotta in the calzone, it was virtually nonexistent.
The dryness persisted throughout, making every bite a regrettable experience.
The attached photos speak volumes about the lack of attention to detail and quality control in Hawthorne's kitchen. In all my years as a consumer, I have never encountered a pizzeria claiming to be New York style that could disappoint to such an extent.
Hawthorne's not only wasted my money but also my time and effort.
This experience was nothing short of a disaster, ruining what could have been an enjoyable evening.
I strongly advise against ordering from Hawthorne's if you have any expectations of a genuinely satisfying New York-style calzone.
I'd gladly drive an extra 20 minutes to dine at a more competent establishment than subject myself to such disappointment again.

It was my first time I really had a 💯 first impression the server was very pleasant and respectful to my children and I ❤️.
She explained which dinner plates where popular because they were delicious 😋.
And completely I agree it was very delicious my angel thin pasta with broccoli and grilled chicken tomatoes and garlic plus olives and oil.
The atmosphere was not loud families where really enjoying their dinner and taking to each other not over crowded either.

We was greeted as soon as we walked in she had a smell in my face also.
The customer service we received was excellent.
We was in a party with eight people they took our drink orders then came back properly and took her meal order.
The food came out hot in season very well.

Owner response