Gusto Napoletano Italian Restaurant and Pizzeria

The lovely ladies at Gusto Napolitano provide the friendliest service and their pizza is excellent.
It had flavors from my second homecountry and the brick oven taste is delicious.
I really don't know what was on this pineapple (mango?) cheesecake but it was one of the best desserts I've ever had...👌🇮🇹

Owner response

When we got there the owner was getting wood out of their car to bring inside and my husband offered to help her.
She declined.
We come in and have a seat and start looking at the menu. The woman inside was very nice.
Owner comes in and asks if we have any questions.
I said no and that I was thinking of getting the porky fig. She said oh that's a good seller.
I said "yeah I like sweet and salty.
I make a pizza at home that has the prosciutto, arugula and balsamic glaze on it." She went off saying they don't use that.That's it's a topping for rancid meat.
We don't use that in Italian cooking.
I tried to say that's okay I was just trying to say l like salty sweet.
Both in my eyes would be salty sweet.
(Prosciutto+fig jam, prosciutto+glaze).
She wouldn't let me say anything.
I just sat there looking down while she grilled me on why it's awful and rancid and tried not to cry.
"We don't do sauces cuz it's not the Italian way.
We don't have ranch or balsamic and that people leave all the time when I tell them that." It was intense for no reason.
I say again "I'm not asking for you to change your pizza." I really just wanted to get up and leave at that point but just felt so awkward and trying not to cry.
My husband and I sit in silence while waiting for the food and I try to collect myself.
A little while after the food comes out she comes by and asks if we like it and says it's different huh? I'm like yep it's salty sweet. All in all the food was okay but won't be returning.
Pizza was fine.
Panini was very crunchy so if you have dentures or something I wouldn't recommend ordering.
If She came off so strong and for what.
To defend Italian cuisine against balsamic glaze.
Like because I like something doesn't mean you have to serve it or like it.
I really think it was a case of waiting to respond and not actively listening to what I was saying.
Either way we won't be back. Got home and cried.

Owner response

The most italian thing is their margherita.
She says she’s from Naples and “ the pizzas are all different everywhere “.
I’ve sent this to my Napolitan family to make sure I’m not mistaken.
NO WHERE IN NAPLES serves “pizza” like this. Other than that.
The wine is fine and the “pizza” has enough salt to call it seasoned.
If you get anything other than the margherita or marinara, make sure you ask for it to be made with sauce. *Reply* Had the customer service been better when i asked for sauce, maybe i would.
Had you had enough customer service to ask what was wrong when I took a bite out of a single slice and didn’t want a box, maybe i would have.
None of this added up to the traditional napolitan I’ve experienced in Napoli.
The attitude wasn’t even the same.
You had your nose turned up from the moment we requested something different from the menu.
I’ve lived in Naples, been all up and down Italy and never have i asked per una diavola and received una pizza bianca con salamino. Your 1 star could have been a 5 had there been customer service

Owner response