Firehouse Subs Mallard Creek

Worst firehouse ever! If I could rate this place zero stars the rating would still be too good for them.
Ordered two sandwiches, both were made incorrectly.
The ingredients are not even close to the quality that I've come to expect that firehouse subs.
Employees were moving at a snail's pace almost as if they were high..
which they visibly appeared to be.
There was no visible management overseeing operations, and there was no attempt at friendliness during the order.
In fact it was downright rude.
The owner must know of these behaviors as I've seen multiple reviews as such.
Clearly ownership has no idea and no concern about quality or customer service.
I will never return!!

Owner response

I visited the Mallard Creek location to take food to a friend that lost her husband.
When I arrived, there were three team members behind the counter and I was the only patron.
I asked for the platter that serves 10.
It basically boils down to 5 large sandwiches cut into quarters.
I don’t know if they were confused, had never made a platter, or were afraid to do something out of their norm; but could not wrap their minds around completing the order.
One team member called the manager via cell phone.
Their response was “we usually ask 24 hours.” I left.
There were three people, no other clients, and they couldn’t figure out between four adults how to make 5 large sandwiches on demand.
Honestly, we have failed a generation.
They don’t know how to pivot, or critically think.
As a business owner, you let those dollars walk out the door without so much as a try.

Owner response

Young lady took my order.
She was nice, but after she took my cash payment she wore the same gloves to prepare the food…viewed other team members changing gloves while preparing to prevent cross-contamination.
She may be new and not know better.
Probably won’t eat the sub.

Owner response