Sandwich shop, Caterer
Spent $27 on 2 Regular subs, a cup of loaded baked potato soup, and 2 bags of chips.Prior to ordering the soup I asked if it contained bacon and if it did to please remove it.The cashier stated that the baked potato soup didn’t have any bacon in it, I proceeded to order and pay.Not only did it contain bacon but the soup was super watery, mightiest well been milk! I called 3 times once I got to work and was ready to eat my lunch, NO ANSWER.I agree with the other reviews stated, this location provides inconsistent orders and quality.This has been my 3rd visit at this location and each time an issue has occurred with my order! Please someone do something about this location asap, new management or close it down at this point!!
Owner response
We strive to offer our guests hearty and flavorful food when they visit us and the visit you described truly disappoints us.Raven, we take our guest's experiences seriously and would like you to provide us a bit more information at www.firehousesubs.com/support and thank you for taking the time to share your feedback.We hope you'll offer us another chance to prove we can do better! Anna/Guest Services
Coke freestyle machine in this restaurant. Loved the fact that this place was open late at night on Sunday after my arrival from RDU. The portion was adequate, and the restaurant was extremely clean.
Owner response
We are sorry, Juan, to hear your visit left you less than satisfied.Providing top-quality, heartfelt service is truly important to us, so we appreciate you letting us know that we may have missed the mark.Please provide us more details at www.firehousesubs.com/support so we can alert the leadership team of your concerns for the best resolution. Anna/Guest Services
Worst firehouse I've ever been to...first off...the lady behind the counter was just trying to push me out the door...I asked her for some hot sauce with my order and she assured me she would put some in my bag...didn't put any in my bag...ordered it to go and when I got back to my room to eat the same sandwich I've ordered 100 times...its the worst one ive ever had...hardly any bbq sauce on it and barely enough meat to make a sandwich...also asked for a pickle and got no pickle...I would understand if they were busy but I was the only one in the store...horrible experience!! Won't ever be going back!!
Owner response
The poor experience you describe is truly disheartening to hear about, Lonnie.We want our guests to leave feeling absolutely impressed and satisfied with their experience and we're sorry you didn't feel that way.Your feedback is very useful and will help us improve so please contact us at www.firehousesubs.com/support when convenient.Thank you! Anna/Guest Services
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