Sandwich shop, Caterer
Food & drink
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Sandwich
By owner
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I have been to multiple Firehouse Subs and never encountered a problem ordering food or redeeming a birthday reward.I don’t know if it’s a new app thing or staff needs better training.It showed in their system I had 10,000 points yet couldn’t redeem them…
Owner response
Providing top-quality food that leaves our guests impressed is a goal we strive for every day and we're beyond disappointed that you don't feel that goal was met during your visit, Cristy.Your feedback is truly helpful and we'd like to gather a bit more information at www.firehousesubs.com/support so this can be addressed properly.Thank you. Anna/Guest Services
The firehouse sandwich very fresh compare to subway quality better n service quick. Staff are nicer n professional.Not like subway are lazy to entertain customer. The only thing Abt firehouse sandwich it's pricey .
Owner response
Your review, Wennie, was awesome to read! Hearing what a great job the Firehouse Subs Archibald team did makes us so happy.One of our main goals is to provide our guests with sincere, heartfelt service and your comments let us know that is what you received.Stop in again soon! Anna/Guest Services
Got a turkey and bacon sandwich, it was good but nothing to rave about, and most importantly not the price of $17.85 for a combo in a medium sandwich
Owner response
We strive to offer our guests hearty and flavorful food when they visit us and the visit you described truly disappoints us.jeffcp1, we take our guest's experiences seriously and would like you to provide us a bit more information at www.firehousesubs.com/support and thank you for taking the time to share your feedback.We hope you'll offer us another chance to prove we can do better! Anna/Guest Services
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