El Pollo Loco
Mexican restaurant, Caterer, Chicken restaurant, Fast food restaurant
Contact Info
- Location: 1180 E Philadelphia St, Ontario, CA 91761
- Located in: The Marketplace On Grove
- Phone: (909) 930-6126
- Price range: $
Opening hours
- Monday: 9:30 am-11 pm
- Tuesday: 9:30 am-11 pm
- Wednesday: 9:30 am-11 pm
- Thursday: 9:30 am-11 pm
- Friday: 9:30 am-11 pm
- Saturday: 9:30 am-11 pm
- Sunday: 9:30 am-11 pm
Other Business Hours
Access
- Monday: 9:30 am-10 pm
- Tuesday: 9:30 am-10 pm
- Wednesday: 9:30 am-10 pm
- Thursday: 9:30 am-10 pm
- Friday: 9:30 am-10 pm
- Saturday: 9:30 am-10 pm
- Sunday: 10:30 am-9:30 pm
Delivery
- Monday: 10 am-9:30 pm
- Tuesday: 10 am-9:30 pm
- Wednesday: 10 am-9:30 pm
- Thursday: 10 am-9:30 pm
- Friday: 10 am-9:30 pm
- Saturday: 10 am-9:30 pm
- Sunday: 10 am-9:30 pm
Services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
- Kerbside pickup
- No-contact delivery
- Delivery
- Drive-through
- On-site services
- Takeaway
- Dine-in
- Fast service
- Lunch
- Dinner
- Solo dining
- Comfort food
- Healthy options
- Late-night food
- Quick bite
- Small plates
- Vegetarian options
- Lunch
- Dinner
- Catering
- Counter service
- Dessert
- Seating
- Toilets
- Wi-Fi
- Free Wi-Fi
- Casual
- Family friendly
- Groups
- Tourists
- Accepts reservations
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
- Good for kids
- High chairs
- Kids' menu
- Free of charge street parking
- Free parking lot
- Plenty of parking
Food & drink
Vibe
Burrito
Chicken
Taco salad
By owner
Street View
Menus and Prices
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Add Your Review
Reviews
Ordered 2 chicken Quesadillas with only cheese and chicken..They gave me that plus onions, lettuce, and some green nasty sauce that I did not order..Not happy Threw it away..J
Owner response
We're so sorry.Please message us at https://www.elpolloloco.com/contact-us/ with more details.We want to make this right.
The last time I visited this particular location, I was very disappointed with the food.I mentioned how small the chickens were and that the inside was closed.I was very hesitant on visiting this location but I'm glad I did, the customer service was great, the chicken moist, beans and coleslaw delish.The new birria burritos were a disappointment, that was an easy pass.Just get the combos or burritos.
I'm writing this review to share my recent experience at your restaurant in hopes that it helps your management team understand the customer's perspective.Upon entering, I wasn't greeted by the staff and felt uncomfortable due to their stares.Additionally, I wasn't informed that I needed to place my order myself.When I tried using the self-service kiosk, I found that it didn't offer the same options as your website—I wanted to add shrimp to a classic tostada, but couldn't.When I asked a male staff member for help, he initially ignored me to handle a drive-thru order, despite being a cashier.When he did assist me, he seemed unsure about the menu options, which led me to place my order on my phone instead.Considering I was ordering for my team, this experience left me disappointed with the store's lack of professionalism and organization.I hope this feedback helps improve your staff training and service quality
Owner response
We're so sorry.Please message us at https://www.elpolloloco.com/contact-us/ with more details.We want to make this right.
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