Dunkin'

Name: Dunkin'
Address: 3200 La Orilla Rd NW Suite D-1, Albuquerque, New Mexico, 87120, US
Telephone: (505) 503-1073
Price range: $$
Rating: 3.50

Coffee shop, Bagel shop, Bakery, Breakfast restaurant, Donut shop, Fast food restaurant, Takeout restaurant

Location: 3200 La Orilla Rd NW Suite D-1, Albuquerque, NM 87120, United States
Phone: (505) 503-1073
Price: $$

Opening hours

Sunday: 5 am-10 pm
Monday: 5 am-10 pm
Tuesday: 5 am-10 pm
Wednesday: 5 am-10 pm
Thursday: 5 am-10 pm
Friday: 5 am-10 pm
Saturday: 5 am-10 pm

Delivery

Sunday: 5:30 am-9:30 pm
Monday: 5:30 am-9:30 pm
Tuesday: 5:30 am-9:30 pm
Wednesday: 5:30 am-9:30 pm
Thursday: 5:30 am-9:30 pm
Friday: 5:30 am-9:30 pm
Saturday: 5:30 am-9:30 pm

Food & drink

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Coffee

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Reviews

What has happened to this place? I work across town and drive here 2-3 times a week to get a mocha cappuccino blast because the one by my work always has a reason for not being able to make one (broken blender, out of coffee mix, etc).
The La Orilla location has always had great service..until today.
The shift leader refused to make a cappuccino blast, because they're out of vanilla ice cream.
When asked if they could use another flavor, she flat out refused, then didn't want to give me her name.
First time that's happened, usually they automatically use another flavor if theyre out of vanilla.
It was real fun waiting behind the customer in front of me because theres no other way out of the drive thru.
GM I hope you're reading this..the morning manager (dude) has always been great.
Sylvia the shift leader, disappointing.
Customer service tip: don't tell customers what you CAN'T do when they're willing to pay $7 for a frozen drink.
Find a solution.
Guess I'll take my frozen coffee business elsewhere and save my gas 🤷🏼‍♀️

This location is so mismanaged.
There is always issues with supply of donuts.
They are always out.
When they do have them, they lack enough frosting or are hard/stale.
They have a high turn over for employees.
the employees are usually clueless on what they have available or what to do.
When they are sold out of donuts early in the day, they don’t make more.
Not a great location for donuts.
Quality, service, and management is piss poor!

Was craving something sweet.
Decided on this place & ordered through their mobile app.
Show up through the drive-thru & they have the drink portion of my order ready but totally the dozen assorted donuts not even ready & then the young woman at the pickup window asks to take a picture of phone’s screen showing the order & the type of donuts I selected.
She comes back saying they’re pretty much out of all of the donuts I picked expect for glazed.
She asks if I just want them all glazed which pretty sure for all glazed cost less than the assorted dozen.
I respond with sure but no apology of refund for difference offered.
She comes back & hands me the box of donuts with no apology or anything or even a simple have a good evening.