Pizza restaurant, Delivery service, Takeout restaurant
My pizza and salad were delicious but it seemed only one employee was running the whole place by herself when I came in for lunch.I was thrilled to find out they offer gf crust options, but the woman working was not super helpful in describing the differences in crust sizes for the gf options.When I went to leave I accidentally spilled my ice water.I tried to go to the counter to get her attention but I could not see her or find her.
The staff almost forgot our breadsticks when we picked up our order.The breadsticks and one of the pizzas was over cooked and didn’t even have all of the toppings.I used to love Donatos but this experience was really disappointing.
Owner response
Libby, We are so sorry to hear this, and we appreciate you taking the time to reach out.Please share your contact information and feedback with the details of your experience to donatos.com/customer-service, so we can work to make this right. Warm Regards, The Donatos Pizza Indiana Team
It was a good experience. My husband and I both worked there and that's how we met 11 years ago.However, they remodeled the dining area and restrooms.It looks so good in there.The food was still great and not to mention, dontaos still has the best cheese sauce hands down
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