Dairy Queen Grill & Chill

Come for ice cream and regret it.
Girl who works on register was nice but she was only one who worked there and also served tables.
And till she come to serve us ice cream was melted.

Owner response

Absolutely horrible service.
We ordered pretzel bites, a banana split, a blizzard, and a peanut butter parfait.
There was no mention when we ordered of being out of anything or unable to make anything.
We get up to pay and the guy says we took the banana split off because we have no bananas and then promptly shuts the window.
No offer to let us order something else, no apology, nothing.
He hands us our peanut butter parfait and blizzard, says here you go, and shuts the window.
We got 1/2 way down the road and realized there are no pretzel bites.
We went back.
My husband went in for the missing item.
Still no apology, no "thanks for your patience", nothing.
It wasn't busy enough that the discourtesy could be excused by being busy.

Owner response

Today I thought I would stop by and treat my family to some malts to go.
While waiting to order, I decided to also buy the family a meal instead of cooking.
(It's so hot out) I ordered 2 6piece chicken strips baskets and 1 childs chicken strips meal along with 2 large malts and a small malt.
As I was unloading the food to serve, I realized I was shorted 3chicken strips, two pieces of garlic toast and 2 ranch dipping sauces! This wouldn't bother me to much because accidents happen, but for the cost of feeding 3 of us this treat, I'm upset!! Now I tried calling to let the location know of the mix up, and was disconnected 3 times.
Whatever happened to customer service? I won't be visiting there again.

Owner response