Dairy Queen Grill & Chill

Name: Dairy Queen Grill & Chill
Address: 1209 Gallatin Pike S, Madison, Tennessee, 37115, US
Telephone: (615) 868-0037
Price range: $
Rating: 3.80

Fast food restaurant, Ice cream shop

Location: 1209 Gallatin Pike S, Madison, TN 37115, United States
Phone: (615) 868-0037
Price: $

Opening hours

Sunday: 10 am-10 pm
Monday: 10 am-10 pm
Tuesday: 10 am-10 pm
Wednesday: 10 am-10 pm
Thursday: 10 am-10 pm
Friday: 10 am-11 pm
Saturday: 10 am-11 pm

Food & drink

Vibe

Comfort food

Burger

Ice Cream

By owner

Street View

Add Your Review

Reviews

The past 2 times I've been to this location, I observed them not cooking the food properly made my burger and put in the microwave to warm up or cook.
Second time I came in they served me half a meal with freezer burnt chicken strips.
Definitely need to do better at this location, proper food prep is the key

Owner response

Hi James, we're sorry to hear we did not satisfy your cravings during your last visit.
We appreciate your feedback.
We hope you give us another chance and visit us again. - DQ Fan Relations Team

They were so great.
Walked in to get a last min cake for my niece and nephews birthday! My niece has a red dye allergy ( in case you were wondering, it's in everything) The assistant manager saw me, came over to help, and once I stated I would scrape the decoration off my nieces piece she offered to make me a cake decorated with white icing and some chocolate! Amazing service.
I knew I was shopping last min and was willing to get what they had but Amber knocked it out of the park.

This Dairy Queen has struggled as other businesses with staffing and challenging turn into and out of traffic. However, in the last month, I have noticed they invested in making this the safe, inviting place individuals and families remember.
They have painted and spotless dining area. This past Sunday I called about an ice cream cake.
The young man was busy but courteous.
Rather than lose my business by being abrupt, he invited me to come in and look at the ice cream cakes.
When I got there I questioned if he was the manager/franchise owner because he was so professional, courteous and customer service focused.
I complimented them on all the work they have done.
He smiled SO big and said they wanted to do it for their customers. Recently, I have noticed more courteous employees, your order is accurate and fast service at the drive through window. My only problem is trying to stay away from this Dairy Queen and their delicious ice cream treats!

Reservations