Crab Du Jour Cajun Seafood Restaurant & Bar - Savannah Oglethorpe Mall

Firstly, I have to say that the last review from Casey Williams is ridiculous! They wanted something for free.
They were upset over a short delay on drinks because their server spilled her drinks on herself and had to go buy new clothes! Then they complained about the gratuity on drinks, which is typical.
I guess they planned on just not tipping?! It was only a couple of dollars, and they got their drinks a couple of minutes later! All in all, the manager is amazing.
I watched him constantly interact with guests.
Check on them.
Walk people to the tables and help his employees! Not many managers work this hard.
I saw the negative review on him and had to correct it.
I can not believe that people do this when he was nothing but professional and fair with them! The food was amazing, also.
They customized the dishes to us and took time to explain everything.
The music and Kareoke on Friday is perfect and a fun controlled hangout.
Sherill was our server was so sweet and professional and a great server!

Owner response

Came in, was waiting to be seated and the host totally ignored me!!! It wasn’t until another party walked in they acknowledged that party.
So on to the food I ordered the steam oysters 🦪 they were ok the crackers they served was stale the food was ok nothing to write home about.
The seasoning was a little too salty I also ordered a Long Island 🏝️ and didn’t finish it because it didn’t taste good

Owner response

The main problem was that my Dungeness crabs and lobster were over cooked.
When I informed the waitress, the manager asked for the lobster back through her instead of coming to see me directly to make it right.
I paid for the crabs and after thinking about it later, I shouldn’t have.
It was quite disappointing.
I appreciated the patience and acknowledgement from the server (3 stars).
I wouldn’t give the other 2 stars because of the manager.
The karaoke is entertaining, but difficult to see due to how things are arranged in the restaurant.
If you are singing, you have to move when people are coming in or out of the restaurant.
Also, the songs kept stopping which was another disappointment.

Owner response