Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 695 N Germantown Pkwy, Cordova, Tennessee, 38018, US
Telephone: (901) 754-5807
Price range: $
Rating: 3.80

Mexican restaurant, Caterer, Fast food restaurant

Location: 695 N Germantown Pkwy, Cordova, TN 38018, United States
Phone: (901) 754-5807
Price: $

Opening hours

Sunday: 10:45 am-11 pm
Monday: 10:45 am-11 pm
Tuesday: 10:45 am-11 pm
Wednesday: 10:45 am-11 pm
Thursday: 10:45 am-11 pm
Friday: 10:45 am-11 pm
Saturday: 10:45 am-11 pm

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Reviews

I encountered Horrible customer service,I was over charged and sat down to eat and huge roaches were crawling .The dark skinned African American lady(the cashier )is extremely rude every time I come in to this location.
I hope this matter is resolved and they hire a pest control company soon.
I have attempted to contact management by calling the number listed on both occasions. The number is automated and never connects to a live person.
I visit this location weekly and it’s only gotten worse.
I’ve added reciepts and pictures to show how horrible my experience was.

Owner response

This is concerning.
We would like to speak with you directly.
Please send us a message here: https://www.chipotle.com/contact-us -Scott

My experience was overall pretty good.
I ordered takeout with one of my friends.
I got a burrito with chicken, brown rice,black beans, spinach, queso, and shredded mozzarella.
It tasted amazing and the service was quick.
The inside and outside of the restaurant was very clean and the staff were very polite.
I will definitely be coming back.

First time to eat at a Chipotle.
Went in after having eye dr.
Appointment which was right next door.
Sat down to watch how things were going down and to look over the menu.
Portion sizes looked like they were being made well (at least by this particular employee).
However, not a great deal of cheese sauce was being added to the dishes.
I had to leave but said I would return to place my to go order.
Of course, there was another employee making my burrito and she didn’t put near the amount of ingredients as the other employee.
The burritos were barely closing they were so full and the one I had, had excess tortilla shell that I pulled off.
Of course, I mentioned something to the person making my food and apparently she was a lead or a manager because she said it was supposed to be the amount she was using and that must be why they were losing money.
The steak was tough and even though I got almost every topping available, it was still bland.
I’ll give it another try as I don’t give up on a restaurant if it’s subpar on the first try.

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

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