Chipotle Mexican Grill

The front two women working the food line and checkout were the rudest duo I’ve seen in not just Chipotle, but probably any restaurant I’ve ever been to.
I ordered a bowl and I had to request more of every single ingredient as if the worker made it a point to skimp on everything after I requested more rice.
Her actions were also accompanied by huffing and puffing and the worst facial expressions.
I really wanted to be that guy and ask for a manager just in hopes one of them didn’t hold that title.
Thank goodness the food was good.

Owner response

This was our worst experience at a Chipotle restaurant.
After having a negative experience here a few months ago (rudeness from staff), we decided to give it one more shot.
The place was nearly empty, only one customer sitting down, and one picking up a to-go order, my husband and I were treated as if we were annoying the staff by ordering items.
They were sloppy, careless, and built our bowls as if they were throwing clothes into a laundry bin.
The picture I'm including of my husband's bowl looks especially sloppy and unappealing.
Nearly every surface I saw needed to be wiped down.
The kicker is that they charge an additional $2.80 for guacamole, but you can see on my husband's bowl that he got about a tablespoon worth.
Needless to say, we won't go back.
This restaurant is an embarrassment to the Chipotle brand.

Chipotle online website is horrible.
I tried to place my order on their online website, and when I tried to pay for my food and refused the payment.
It kept saying error, try again.
It kept saying this four times.
So I went to the restaurant and told the employees, including the manager.
They apologize.
However, they rushed my order (which they got wrong, by the way); they didn't have any lemonade made, which I wanted; they also didn't acknowledge my quesadilla order because they said it has to be ordered online.
I said , " How can I order it when your website won't accept my payment?" They said, "I'm sorry, sir." I thought that was weird.
Then, the employees, along with the manager, rushed my order (I had a big order because I was ordering for my co-workers) like they were trying to hurry up and cash me out instead of making sure they have my order correct. 5000B Old Hickory Blvd Hermitage, Tennessee 37076