Chipotle Mexican Grill

Consistently good food .
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And half the price of other restaurants in the area.
Glad I found it .
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saved $10 on dinner! Sure could use a little clean up around the Napkin station and the floor.
A bit of a mess! But it was the dinner rush and they were busy.

Came in lunch time, no line.
This was by far the worst chicken burrito bowl and chips I have ever received from this location.
I generally boast and brag about this particular location and I have also recommended it in my Google reviews of other chipotle locations, as I’ve never had a bad experience.
The chicken in my bowl (can you spot any in the picture? Right, neither can I!) was completely overcooked, and it wasn’t even chunked chicken, it was little tiny, shredded pieces as if it was being stretched out to be portioned and it was bland, had no taste whatsoever and no seasoning.
I basically got little to no chicken.
The black beans were overcooked.
The brown rice was overcooked.
The veggies were also overcooked, completely soft and it also had no taste, no seasoning and was completely bland. The chips were extremely salty and inedible, and completely greasy, the oil went straight through the brown bag as pictured.
The chips did not help the tasteless bowl ingredients either actually made it even worse tasting.
And to add, I ordered large chips, but basically received the size of regular chips bag.
Also wanted to note that I was asked if I wanted queso, I said yes on the side, the line worker pulls out an already packaged one and I didn’t care for that, I was looking at the fresh queso out and thought she was going to put that in a cup..I said something about it being fresh and she said she had just sat out the one she packaged and gave me.
If I’m inquiring, just scoop me up some fresh queso that I can see you prepare in my face versus something I did not and don’t know how long it was sitting out for someone else.
Anywho, should have said no on the queso because it wasn’t good anyway, waste of money. Overall, the chicken bowl was completely tasteless.
There was no seasoning.
There was no taste whatsoever, completely bland.
I wasn’t even full after eating and ended up throwing away what was left bc it was that bad.
I’ve never had a chipotle bowl like that ever, there was no flavors to it which was extremely disappointing and I’ve never experienced that particularly from this location which I have frequented and always recommend.
I don’t live in the area but I’m a UNCC student and was in the area and decided to stop in.
I completely regret it and want a full refund, that meal was not worth it and was a waste of my hard earned money.
Completely disappointed and dissatisfied with the food and experience, this is not the Chipotle experience I know.

Owner response

For several months this chipotle had really turned things around.
Every bowl I had was a quality portion and always felt fresh.
I order online today hoping that this streak continues and unfortunately it doesn’t.
I knew when I walked in for my pickup and didn’t see the white manager lady out front I knew this was going to be bad.
Bowl was no where near that portion I get when she is there.
I guess she is not working on the weekends but since she arrived this has never happened.
I wish I knew her name but she is truly a game changer! I’m disappointed to say the least and will not make the mistake of ordering online on the weekend again.
Like yall can even fill the bowl to the line my god.
Just cover it up with lettuce 🤦🏾‍♂️I ordered 2 bowls and both were empty af

Owner response