Chipotle Mexican Grill

They’re set up to fail by poor management.
They say they’re out of stuff when they’re not. They told everyone in line they were out to guac but I watched the other assembly line for the online orders scooping out tons of fresh guac.
I asked if they could get it from the other side for me and they said “no we don’t have guac” but their eyes told me “I’m sorry this is a dumb rule and I don’t want to have to lie to you but this is my job”.
The burrito maker asked the boss man if he could go get it from the the other line (6 steps away) but he responded “we don’t have guac”.
So I got my food, made an online order for chips and guac, and got the guac.
The customers in the store don’t matter at all.
It’s all based on some asinine management protocol that prohibits actually serving the customers the food. I got my guac, but it took 10 minutes.
It’s all poor management, lack of preparation, and no trust for their employees to make decisions on the fly.
Poor customer service. Photos to show the guac that they “do not have”.

Owner response

Came in for a steak bowl and they had no steak.
My issue though is the environment. No clean tables.
Dirty floors.
Trash cans are full, ceiling vents full of dirt and grime, empty juice machines, and this is just the dining area.
over the counter was the same.
The place is filthy.
I have a Suggestion.
Get the 2 employees in the back that are on their phone to clean the place up!!!

Food was fine, except there was a hole in the bottom of my burrito bowl.
The place was dirty, the seating was nasty the tables are dirty every time I go.
The bathrooms are filthy both women and men.
The tables are full of food and are not wiped down.
They never refill the soda machines.
Never any ice.
Service is fine but could be way better, overall not a good experience.

Owner response