Mexican restaurant, Caterer, Fast food restaurant
Chipotle Mexican Grill, located at 22106 U.S. Hwy 281 N in San Antonio, offers an inviting atmosphere where vibrant Mexican flavors meet casual dining. This budget-friendly spot is perfect for a quick lunch or dinner, offering a variety of health-conscious options alongside beloved comfort foods like burritos and tacos. With accessible services including outdoor seating and no-contact delivery, it caters to all guests. While it has received mixed reviews, including some on service efficiency, many customers appreciate the tasty, customizable meals and the friendly staff, making it a popular choice for solo diners and families alike.
Food & drink
Vibe
By owner
Street View
I visited at 8:30 on Feb 19th, and it was clear they were at the end of a dinner time rush.When I got to the end, they were out of an item I wanted, so I passed on it, no biggie.Then as I was sitting to eat, the young man ( small ponytail and a beard) kindly brought me the item in a side cup.He went out of his was and it was greatly appreciated.
Owner response
Thanks for sharing your feedback.Reach out to us here: https://www.chipotle.com/contact-us so we can help.
Rice was undercooked and crunchy.I tried calling the store but the message told me to go to my email and chat with their service.I did that and went through all the prompts.The only response I got was, "Thank you for letting us know about your recent order.I'm sorry your order wasn't everything you had hoped.We'll follow up with our leadership team at the restaurant you ordered from to make sure we're always dishing out full portions of our delicious ingredients prepared just right." That's it? They're not going to make it right for me or try to? What's the point of going through all these prompts to tell me they will try to do better.Such a waste of food.
The food is good and well served...only when you're able to get someone to take your order. This location has no shortage of employees as they were all-over the place, except assisting customers. Tonight's visit was amusing as one single person was apparently handling all the orders alone. The cashier was more than happy to ignore customers and walk out and speak to a female friend at one of the tables.Three other employees made no effort to help out the one person greeting and preparing orders. I will not be coming back to this location.
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