Sandwich shop, Caterer, Fast food restaurant, Takeout restaurant, Restaurant
In the bustling Village at Stone Oak, Subway offers a casual spot for quick bites and hearty sandwiches. The standout feature of this fast-food haven is its commitment to customizable meals, with a range of healthy options and vegetarian delights. While some diners rave about the efficiency of the staff, including a remarkable manager named Stephanie, others have raised concerns about service consistency and food presentation. With a price range to suit everyone, and accessibility features for all, it’s a convenient choice for lunch or dinner on the go.
Food & drink
Vibe
Salad
Submarine sandwich
Wrap
Biscuit
Sandwich
Crisps
By owner
Street View
I was at this subway today and found the manager, Stephanie, working all by herself. She made 4 sandwiches at the same time; 2 for a customer inside the store and two online orders.After she was done with those orders, she made 3 more orders for customers inside the store without a single hick up.She did all this with a smile on her face and the professionalism of a seasoned store manager.As I ate my meal inside the store, she continued to fulfill more online orders with the speed of a superhero! I do not know Stephanie, but I know an outstanding employee when I see one! She should get a raise, a bonus, something!!! Thank you for all your hard work Stephanie!
Food tasted delicious.Ordered online and ate there.Wish I didn't order online though.Looking at the pictures is enough of their food going bad in plain sight
Never have I ever! About halfway through our order, three sandwiches with myself and daughter ordering, I started choking- throat tightened, coughing.We’re brand new to San Antonio and my allergies have been off the charts.The AC wasn’t great so they had low fans directly over the food area(!) on full blast and it triggered my allergies.I stepped back and waited while my daughter finished her sandwich and started mine.The woman owner was clearly annoyed having to deal with a non-adult so I stepped forward, turning my head each time I coughed and apologizing.Many of their raw veggies were frozen, ingredients were tossed from halfway across, meats had fallen into cheese and veggie bins.We were there at approx 7PM, well after any dinner rush, and many bins were empty.When we asked for oregano we were told brusquely that they don’t have that.I watched the customers ahead of us ask for veggies that were low, and frozen or dried out, be given the bottom icky ones instead of bins being refilled.I avoided those when ordering.I finished as quickly as possible despite her moving very slowly and avoiding eye contact with me.I gave my card to my teen daughter and allowed her to finish the order while I stepped to the door to regain my composure.AFTER ringing my daughter up she leaned over the counter and told her that she was giving us a warning.She would remember us, and if we ever came back in and coughed again she would refuse us service in the future.She didn’t even look at me.I was going to let a lot of the food handling violations go and just use a different Subway.Now, since she messed with my kid and didn’t treat me with a shred of human decency (never asked if I was alright, never offered water or just to put the order to the side, never checked to see if maybe I needed medical assistance… I’ve worked customer service, food service specifically, these are NECESSARY and LEGAL requirements), I am leaving this one star review.Do better, at least act like you care about a fellow human.Don’t want to see my face again? No problem, I’m not returning to your business, nor do I encourage anyone else to either.
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