Mexican restaurant, Caterer, Fast food restaurant
Located in the bustling Gilbert Gateway Towne Center, Chipotle Mexican Grill offers a casual dining experience with a trendy vibe. Known for its fast service, this Mexican eatery is ideal for a quick lunch or dinner, featuring a menu rich with comforting burritos, bowls, and vegetarian options. While many appreciate the ambiance and outdoor seating, some guests have experienced service hiccups and inconsistent food quality. Despite the mixed reviews, families will find it welcoming, complete with a kids’ menu and pet-friendly outdoor space. Enjoy the convenience of takeout or no-contact delivery service.
Food & drink
Vibe
By owner
Street View
Menu 1
Menu 2
Thee WORST...I ordered from here via door dash.I ordered chips and guacamole which is $10.80 (by the way) and it didn't get put in the bag.I started to eat my burrito Bowl that I ordered and chicken was so burnt and that wasn't all...I found hair in my food.(So disgusted) and disappointed.I feel like hairnets should be a thing there.. So disappointing especially spending the amount of money when there is no quality.
Owner response
We can use this one: Thanks for sharing your feedback.Reach out to us here: https://www.chipotle.com/contact-us so we can help.
Normally they were filling my bowl up pretty good, but the last two times they severely under filled my bowl.If I'm spending $15 on a bowl I shouldn't have a bowl that's only two thirds filled...The line is always so long at this location, and during lunch hour only 2 employees working betweem line and register.This location is getting sloppy.Go to a different location.The drink station is also always trashed.
Today was my second bad experience at this location so I’m done trying it out.Today our pickup time was supposed to be 4:20, I got a notification at 4:23 that our food was ready to be picked up and was in one bag.Nothing was on the shelf, so I waited a couple of minutes until the cashier didn’t have any customers and inquired about it, letting her know the app was telling me it was ready.She just said it would be out soon and didn’t bother to go check.She watched me stand there for another ten minutes where she had tons of opportunities to go to the back (no customers), and even did go in the back once to get more cups, but never bothered to check with the workers back there.I had to finally stand right next to the register and work on making eye contact with the gentleman in the back to inquire about our food - it had just been sitting on a shelf in the back, they forgot to put it out.And I tipped for some unknown reason! Second time I’ve experienced this, that’s enough for me.
Owner response
Thanks for sharing your feedback.Reach out to us here: https://www.chipotle.com/contact-us so we can help.
Sandwich shop
Arizona State University Polytechnic Campus, Student Union, 599 S Backus Mall, Mesa, AZ 85212, United States
Pizza restaurant
8257 E Guadalupe Rd Ste 101, Mesa, AZ 85212, United States