Mexican restaurant
I’ve been going to Some Burros for years, so when this location opened up near my home, I was so excited! However, there is a different feel to this location.The customer service is not great.The people taking the orders seem irritated.They don’t smile.The last three times we have been there, the cheese crisp comes out, cold.The tacos are still really good, as well as the hot sauce.The cashier talked me into ordering the Pollo Fondo.This is the dish I have ordered at great restaurants around Arizona, and have always been super happy with it.So, I went for it.Huge mistake! The chicken is completely bland and feels like chunks of chicken breast out of a can.I wanted to kick it into a landfill.However, the fried tortilla was pretty good, and the sauce on top was really good.It’s what was inside that made it disgusting.Afterwards, a customer told me to order a shredded beef fundido because it wasn’t disgusting like the one with chicken.Three strikes, you’re out.We will never be back to this location.
Owner response
Kerry, Thank you for the feedback and bringing this to our attention. We have addressed this with the staff immediatly and are following up to make sure quality food and service are to our Someburros standard. Thank you again, we hope to see you in again soon to have a better experience.
I love Someburros but on this visit I was so disappointed.I ordered an original salad and the shell was dark (over fried) and this is what I got directly from the lady manager.Much better than the 1st one but still over fried.Also, some of the lettuce was old and saggy.
Owner response
Thank you for the feedback, please email me at mminitti@someburros.com so I can better help and get this feedback to the staff to improve for next time.
This particular location has been quite disappointing, and I strongly advise against using their drive-thru service.It might be worth considering driving a little farther to a different nearby location instead.Despite giving them multiple chances, we consistently encountered problems with our orders when we arrived home, despite waiting a reasonable amount of time for the food to be handed over.These issues ranged from missing items and stale food to incorrect preparations.Even our replacement order ended up being incorrect and missing items, further adding to the frustration.
Owner response
Thank you for reaching out, I apologize for the recent mistakes made by our team.Please reach out to me at mminitti@someburros.com so I can better help to improve for the future.
Sandwich shop
Arizona State University Polytechnic Campus, Student Union, 599 S Backus Mall, Mesa, AZ 85212, United States
Pizza restaurant
8257 E Guadalupe Rd Ste 101, Mesa, AZ 85212, United States
Mexican restaurant
Writing Center, 8257 E Guadalupe Rd, Mesa, AZ 85212, United States
Chinese restaurant
2905 S Ellsworth Rd #102, Mesa, AZ 85212, United States