Restaurant, American restaurant, Bar, Bar & grill, Family restaurant, Hamburger restaurant, Mexican restaurant, Tex-Mex restaurant
Definitely not like the 🌶️ s in Palestine Texas - now they have it going on.The waitress did not even get the order correct I wanted the ribeye with broccoli and mashed potatoes - simple easy peasy - Nope I received this charged ol sirloin which I personally do not prefer over a rib eye. And it took 45 minutes to be served our meal! I didn't complain while I was there due to the company I was with but had I not been with a guest I most definitely would have.Step it up guys - I know you can do better.
Owner response
This is disappointing to hear, Paula.We strive for perfection with every order! Please reach out to us at https://www.chilis.com/frequently-asked-questions so we can look into this.Thank you.
The service was horrible.Truly disappointed with our experience.Took 15 minutes to be talked to after being seated, never got a refill or a table check.Server was on his phone.We asked our server and few others for things we needed and were not helped.We talked to the manager who was kind, but the apology cookie we received to go was as stale as brick, not edible.After speaking to the manager our server started glaring at us.Really unhappy with our visit.
Owner response
Hi Aribella, we're disappointed to hear about your visit.We always strive to provide an excellent experience for our Guests.We'd like to look into this further.Please reach out to us at https://www.chilis.com/frequently-asked-questions
I stopped into this location after shopping on a holiday.It's not in a part of town I normally shop, so this location is new to me.I sat at the bar and was addressed quickly by the solo bartender. She answered my questions about a couple of drinks, helping me make a decision. My appetizer arrived quickly, along with my side order. My food was fresh and hot.It was easy getting the bartender's attention to check out.In all, good experience, solid Chili's.
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