Sandwich shop, Cafe, Caterer, Delivery service, Takeout restaurant, Salad shop, Soft drinks shop, Soup restaurant
I ordered delivery for lunch today and unfortunately had a bad experience.I ordered a trio with a cup of soup, a sandwich and a scoop of buffalo chicken salad.To my surprise upon delivery they forgot a scoop of my chicken salad, therefore wasn't a trio, bummer because I was looking forward to trying the buffalo flavor for the first time.To top it off, I bit into my croissant to find a funny refrigerator taste with a rancid aftertaste lingering in my mouth and I'm trying to figure out if it was the pickle or the sandwich or possibly the soup that I had a few bites of.By this time my stomach was feeling a bit queezy.After I took the second bite to confirm it wasn't just my imagination or having an off day I realized the bread was molded as I laid the sandwich down.I called to let the manager on duty to let her know and to ask for a complete refund of the meals as the other meal had mold on the bread as well and she was also feeling a bit woozy after eating it.The manager did apologize and granted my refund so now just awaiting to hit my bank.Just want ya'll to be aware to check your food before consuming when coming here as someone in the kitchen and/or on the floor was not taking proper steps to ensure the quality of the food.Disappointed because I love Chicken Salad Chick and hadn't eaten all day and starving! I have never had a bad experience until this location.I'm a usual at the Carroll St.location.Managers please do your due diligence, please.
Owner response
Vivian, We sincerely apologize that we did not give you the experience we strive to provide each guest.If you’re willing, please email cowtowncsc@gmail.com so that we can speak with you further about making this right for you.Thanks for your feedback and we do hope for the opportunity to serve you again.
1st time to try this place.Sorry, but we were so hungry I forgot to take pictures of our food.Only managed to get menu.You won't be disappointed.I tried the basic chicken salad sandwich and really enjoyed it.Will definitely try the other varieties as well.
Owner response
Hi Chris, thank you for taking the time to let us know how we did.We hope you have a great day!
I don't know why it took us so long to try Chicken Salad Chick.There are so many selections and so much seating available that it's perfect for a lunch location.My go-to has been the BLT on toasted wheat with a scoop of the kicking kay lynne and a side of soup or Mac and cheese. We also grabbed the pre-packed chicken salad as meal prep through the week as well and tried other flavors that, of course, were delicious. Go and try them out, you won't regret it.
Owner response
We appreciate your positive review about your recent experience with us!
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