Chick-fil-A

Nice to see ONT got more restaurants.
The staff was friendly, and ordering was fast.
The food was good, but it would have been nice to have the cheese a bit more melted on my breakfast sandwich.
This location is small so you won't get a table if it's busy.
Sign said they open at 6:00am but they were opne at 5:15am on a Saturday.
Expect to pay airport prices.

It's smaller than other places.
Very clean and organized.
Good place to hangout while waiting for your flight.
Charging stations are available inside.
There is limited seating, but you can always seat by the gates.

I give one star because of a rather poor interaction between what I presume is one of the managers towards one of the staff and me.
The young ladies who took and provided my order were both delightful in line with Chic-Fil-A’s branding.
I thought it contrary to Chic-Fil-A’s brand the behavior I witnessed and thought leaving a review might redress the issue. What I presume were the management chain are having a meeting at a table in the dining.
A guest walks in while the lone young lady working the counter has her back turned preparing the order for this sweet older gentlemen who had some mobility issues.
After his “hello welcome in” doesn’t get her attention, the male manager proceeds to walk back behind the counter and scold the young lady about paying attention to incoming guests.
Mind you, the person at the counter was still looking at the menu! If greeting and getting the guest’s order was a priority, he could have simply stepped in and said hello to the guest while the other employee finished what she was doing.
The employee was clearly working, just for another guest.
The guest could see her putting the order together, and then looked at the menu.
Scolding her was unnecessary and frankly mean; I wasn’t the only person who heard it, making for bad optics from a customer perspective.
Both the guest at the counter and the guest who was waiting for his order heard this.
No guest wants to see the staff getting mistreated when the issue was fixable my the manager by just saying hello to the guest. I’m a see something say something kind of person, so I said “excuse me, sir” to the gentleman when he walked by me to return to the table with the other managers.
Do you know this man completely ignored me?? Walked right past me like I didn’t exist.
Exceptionally rude on all fronts and contrary to chic fil a’s branding of hospitality. I’ll reach out through corporate channels when I get back home, but I’m not eating here again.
I almost want to throw away the food I haven’t yet eaten.