Fast food restaurant, Breakfast restaurant, Caterer, Chicken restaurant, Delivery service, Family restaurant
While the food was delicious, I was disappointed with the attitude of Leslie who took our order at 11:23 am on 4/22/24.To have to repeat myself multiple times to insure the food is accurate, to have leslie confirm my order and make me not only feel rushed, to still manage to get my order incorrect is something else.I requested the name of the employee and was told they weren’t sure, I requested the managers name and again was told by the employee at the window they weren’t sure who the manager was, I informed her I would like to speak to the manager and got attitude in return.So unfortunately even though the food was good, I will no longer go to this location, fortunately there are 2 locations in Fresno.I hope the management can address this issue to ensure that all their customers feel welcomed and valued.
Owner response
Rigoberto, We appreciate you sharing your thoughts with us.We received your feedback on your recent experience and would like to apologize that your experience was not up to our typical standards.Providing a great experience at Chick-fil-A is always our goal.Unfortunately, it sounds like that just didn't happen this time. Thank you again for sharing your feedback.We are working with our team to understand how this might have happened.We hope you'll see it making a difference on your next visit.
Chick-fil-A always has the best service.They are always busy because they have amazing food but they handle it super well.They are very fast and give a lot of sauces and have many really good options for sauce.They also come out to tables and ask if you need anymore sauce.
Owner response
My, we are so glad that you had a good experience at our location.Thank you for stopping by, we will see you again soon!
Kudos to the chef. The Mac n cheese was the BEST I've had from any Chick FIL A. Frosted coffee and chicken sandwich was on point. The perfect meal has been achieved! Oh and FYI, make sure to use the app. You'll thank me later 😉
Owner response
Chris, thank you for your positive review! I will pass along your kind words.I am so glad you had a good experience and you were able to use our fantastic app!
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