The Cheesecake Factory

Name: The Cheesecake Factory
Address: 639 E Shaw Ave #139, Fresno, California, 93710, US
Telephone: (559) 228-1400
Price range: $$
Rating: 4.20

Restaurant, American restaurant, Bakery, Dessert restaurant, Dessert shop, Family restaurant, Takeout restaurant

Location: 639 E Shaw Ave #139, Fresno, CA 93710, United States
Located in: Fashion Fair
Phone: (559) 228-1400
Price: $$

Opening hours

Sunday: 10 am-10 pm
Monday: 11 am-10 pm
Tuesday: 11 am-10 pm
Wednesday: 11 am-10 pm
Thursday: 11 am-10 pm
Friday: 11 am-11 pm
Saturday: 11 am-11 pm

Happy hours

Sunday: Closed
Monday: 4-6 pm
Tuesday: 4-6 pm
Wednesday: 4-6 pm
Thursday: 4-6 pm
Friday: 4-6 pm
Saturday: Closed

Food & drink

Vibe

Fillet Steak

Arancini

Cheesecake

Fettuccine

Penne

Lettuce

By owner

Street View

Menus and Prices

Add Your Review

Reviews

Went here for my 30th birthday and it was a bit underwhelming.
Service was fine it was the proportions that threw us off.
We ordered the stuffed mushrooms that was like $13 and only got like 6 small mushrooms for two people.
The entrees were okay, the plating was a bit strange as they used a super long plate to serve the meal so I thought the presentation was strange. Food wise, my meal tasted decent. My boyfriend's pasta was mid.
But what made this better was the CHEESECAKE.
This place is for cheesecake.
10/10 The restaurant part is a 6/10 for me.
Will be coming back to try the different cheesecakes!

Owner response

We're so glad you enjoyed our cheesecake and good service.
We are so sorry you and your boyfriend were not satisfied with your Stuffed Mushrooms and pasta dish.
Next time, please let our managers know if anything can be improved so we can do our best to make it right.
Thank you for your review, and we hope you can give us another chance.

My husband and I went out to dinner this past Friday and got rice instead of their signature mashed potatoes.
When we asked the server if the plate comes with mashed potatoes she said yes but they were all out instead of letting me know this prior to giving us our plates.
Meanwhile 3 other customers had the same question and were also served rice and you can tell they were not happy also.
.
I ended up leaving my rice and taking my food home.
I called the very next day and spoke with two supervisors and was told by one that this was completely unacceptable and that the staff might have been trying to leave early but it was still unacceptable.
I feel like my issues however was never resolved.
What a waste for a great company.
No communication and lacking customer services skills.

My daughter and I came for lunch and we really enjoyed our food.
The appetizers were really good.
The Mac and cheese balls and the cheeseburger spring rolls were really good, and of course, the bread is always a hit.
Nice and warm with a little bite and add butter.
Yuummm.
For the main, my daughter had the Mac n cheese cheeseburger, which she absolutely loved.
I had the spicy chicken Chipotle pasta, which was good, but just a tad bit sweeter than I expected.
A little more heat would have balanced that for me, but overall, it's not bad.
Of course, we were too full to eat cheesecake there but did take some home.
The pineapple upside down cake cheesecake is a game changer!! Yep, we'll be back.

Owner response

Hi Denita, we're so happy you and your daughter enjoyed our Fried Macaroni and Cheese, Cheeseburger Spring Rolls, and Pineapple Upside-Down Cheesecake.
We are sorry you were not fully satisfied with your Spicy Chicken Chipotle Pasta.
Thank you for your review, and we hope to see you both again soon.