Charleys Cheesesteaks

Just as good as I remembered.
The staff even made my food when they were suppose to be closing without complain.
Excellent service and staff.

Owner response

My cousin recommended this place because the food was allegedly good.
Well I went with her today and NEVER AGAIN she felt the same exact way.
Horrible customer service I would’ve asked for a refund if the line wasn’t so long.
We already waited a long time before receiving our food, the guy was super rude, impatient, horrible multitasking skills, and ignorant.
While I was paying he walked off, didn’t ask if I wanted a receipt or anything.
Not only that but the minute my cuzzin and I made it to the end all of a sudden he wanted to take orders.
Not just a few orders either more like the entire rest of the long line and I am not exaggerating.
Mind you our food is just sitting there getting cold, finally gets to us and treated us as if we were difficult customers or something.
Once we get our food he basically almost chucks it on the counter at us.
Never said have a nice day, sorry for the wait or anything.
My cousin asked for a bag and he definitely chucked it at her.
See this is what you call, if you don’t like your job find a new one.
Not only that but he acted as if they were the only source of food in the entire would.
Like seriously, the food didn’t even partially make up for his attitude, and it was so bad we didn’t even have an appetite for the food.
We were super nice and simple but that didn’t work.
We have a funeral to attend in two days and he made us feel a lot worse then we already felt.
Thanks Kelvin you outdid yourself with your horrible customer service.

Owner response

3 stars because it's a mall food court, so you're not getting fine dining.
HOWEVER, the food is worth it.
I've been a Charley's fan since joining the Army EONS ago.
The Buffalo chicken and loaded fries are my favorites.