Captain D's

Name: Captain D's
Address: 407 Gallatin Pike N, Madison, Tennessee, 37115, US
Telephone: (615) 868-2098
Price range: $
Rating: 3.70

Seafood restaurant, American restaurant, Family restaurant, Fast food restaurant, Fish & chips restaurant

Location: 407 Gallatin Pike N, Madison, TN 37115, United States
Phone: (615) 868-2098
Price: $

Opening hours

Sunday: 10:30 am-10 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-10 pm
Friday: 10:30 am-11 pm
Saturday: 10:30 am-11 pm

Food & drink

Vibe

Fish sandwich

By owner

Street View

Menus and Prices

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Reviews

Go in at 730 is on a Tuesday, place is empty.
Car comes through drive through and the cook is telling them 30 minute or more wait.i order, they tell me the same thing.
Then, out of half of my order.
Get home, fish is cold.
And just look at my "order" of fries.
I got a chuckle out of the absurdity, but doubt I will revisit this one.
I'll just make the drive to Hendersonville.

Owner response

This is not the experience we want for our customers and we sincerely apologize, Eric.
Can you reach out to us at https://www.captainds.com/contact-us/ and share a few more details? We’d love to follow up with you directly.

June 26, 2023 around 2:30 ..Craving Catfish and tired of checking local grocer for fresh catfish.
I decided to go to nearby, Madison restaurant and pulled into Captain D's.
I went to the bathroom, always my first stop if fast food.
YES!!! The bathroom was clean.
YES!! Hot water, soap and towels to wash your hands.
The entire restaurant was clean.
No crumbs on the floor, nor tables and the staff was friendly and attentive.
Speaking to me upon my entering and eye contact.
Who ever, manages this store has done a good job in training staff, making sure dining area was clean and that the staff hired was personable.
I got so many surprises on this day.
Getting food that was seasoned well.. The green beans were not overly salted and my food was good!! If I am going on about it ...just finding good service, clean restaurant and friendly staff is rare...I forgot to take pics before I ate the food.
The cleanliness of the restaurant ..alone, gave me confidence while eating..

Owner response

bobbie, we're so glad you had a fantastic experience at our Madison seafood restaurant! Thanks for the wonderful review and we hope to see you back again soon for more fast food :)

The manager’s here was very rude.
Their attitude about replacing my food was I had to bring back the cold food.
When everyone knows a restaurant is not suppose to take food back.
Emily was the worse person to deal with when I asked to speak with her she could not make eye contact with me because she knew she was wrong, I felt she racially profiled me the moment she sized me up and was not trying to hear anything I had to say!! The unprofessional attitude in that place was unreal in 2024

Owner response

We’re very sorry to hear about your experience, Nicole.
We take situations like this very seriously.
We will make sure that leadership for this location looks into and takes care of this situation immediately.
If you could, please provide your contact info to us at https://www.captainds.com/contact-us/.
We look forward to hearing from you.

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