Burgerville

I was happy to see that Burgerville is serving breakfast again, and made it a point to leave early for work so I could stop and pick up breakfast. I remember before the pandemic I would stop by and get a bagel sandwich on my way to work.
They were so delicious and freshly made.
I sure didn't have that type of meal this time. I ordered the Bacon Bowl .
I previously checked the menu online and decided on this tasty looking treat.
I was helped right away at the menu board.
Up until I looked at my food, I was having a pleasant time. I waited until I was at my desk before I opened the bag and got my food out.
The bacon bowl on Burgerville's website looked yummy.
It had potatoes, scrambled egg, pico de gallo, cheese, tortilla strips, and salsa.
The food in my bag looked nothing like the fresh bowl advertised.
It looked like it was 3rd-day leftovers that had sat out the whole time.
I couldn't see any pico de gallo.
The eggs were barely noticeable or recognizable.
I was really surprised at the lack of quality this food represented.
When I finally took a bite, I couldn't understand how it got even worse.
The potatoes were dry and the tortilla strips were not crispy.
The whole meal looked and tasted terrible.
Not sure when it was prepared, but it was definitely not freshly made. This concerns me because of the standard Burgerville set for delicious, fresh, and flavorful food that is sourced locally.
The costs have skyrocketed recently, all when nobody was looking!! I will not go back to Burgerville for their breakfast anymore.
I barely go there anymore because the pricing has gotten too high while the quality has sunk down, down, down.

Owner response

I worked for this company for years so I know how it works.
I asked for extra spread (top and bottom) and didn’t get it and almost fell asleep in the drive though waited 20 minutes.
There are ways to become more productive in this service but they never make it actually happen.
So maybe this’ll be a push to be better.
But I am extremely disappointed in this company since I left.

Owner response

The Latina girl working at the window was very rude for no apparent reason.
I am a very sweet respectful person and there was no reason for her to act like that even if she was having a bad day.
The manager definitely needs to have a talk with her about respect

Owner response