Restaurant, American restaurant, Grill, Bar, Bar & grill, Family restaurant, Hamburger restaurant, Takeout restaurant, Traditional American restaurant
I recently dined at Red Robin and was extremely disappointed with the experience.The food was absolutely terrible - my burger had no flavor whatsoever, and to make matters worse, it seemed like the chef had never heard of salt.The mac and cheese was served cold, and our burnt loaded fries were dry and unappetizing.The meat tasted like it was scraped from leftover BBQ meat crumbs. Adding to the disappointment was the lackluster service.Our server seemed completely disinterested and barely acknowledged our presence.Not once did they check on us to see how our food was or if we needed refills.To top it off, when we asked for a to-go box, they didn't even bother bringing one, despite there still being plenty of food left on my child's plate and our drinks being empty. Overall, the experience was a complete letdown.I would not recommend dining at Red Robin based on this experience.
Owner response
Thank you for your feedback, Luna.We're very disappointed to hear the details of your experience and would appreciate the opportunity to connect with you privately regarding this.At your earliest convenience, please reach out to us at Guest-support@redrobin.com or 877-733-6543.We hope to hear from you soon!
Our visit to Portland was certainly not for pleasure, yet our visit to Red Robin near our hotel at Cascade Station was.Our server Gen was very pleasant & attentive to our needs.We ordered a Whiskey River Bbq Burger, listed as a fan favorite with botomless fries, a Chicken Cob Salad & for beverages while we waited,I ordered Mango Daiquiri with an extra shot of rum for myself, a Strawberry Daiquiri for my friend to take the edge off after a long day.She & I both thoroughly enjoyed them, In addition, my daughter loved her chocolate shake & fries. The only drawback was I induced brain freeze twice as I drank that delicious frozen concoction to quickly, All joking aside,this was the best burger I have eaten in recent memory, the Chicken Cobb Salad was equally tasty, & last but not least, the bottomless fries fantastic.I had such a good experience that I can absolutely recommend this Red Robin Gourmet Burgers at Cascade Station in Portland,Oregon.
Owner response
Your review totally made our day brighter, Thomas! Keep spreading the Red Robin love, and we'll keep serving up the good stuff!
Excellent service, great food.We had the queso lava burger which is really amazing...and you can also have fries with the queso lava sauce! We also had the hluten free, cauliflower based pizza available which is perfect.Thank you Molly who served us and the manager who passed by to check in on us!
Owner response
So glad to hear you enjoyed our queso lava burger and gluten-free pizza! It's wonderful that Molly and our manager made your visit extra special.We can't wait to serve you again soon! 😊
Chinese restaurant
2145 NE 82nd Ave, Portland, OR 97220, United States
Breakfast restaurant
10001 NE Sandy Blvd, Portland, OR 97220, United States
Mediterranean restaurant
10215 NE Cascades Pkwy, Portland, OR 97220, United States
American restaurant
11707 NE Airport Way, Portland, OR 97220, United States
Swedish restaurant
Parking lot, 10280 NE Cascades Pkwy, Portland, OR 97220, United States
Mexican restaurant
9721-10243, 10107 NE Cascade Station, NE Cascades Pkwy, Portland, OR 97220, United States
Hamburger restaurant
10131 NE Cascades Pkwy, Portland, OR 97220, United States
Indian restaurant
8303 NE Sandy Blvd, Portland, OR 97220, United States
Cantonese restaurant
707 NE 82nd Ave, Portland, OR 97220, United States
Filipino restaurant
10634 NE Sandy Blvd, Portland, OR 97220, United States
Vietnamese restaurant
10041 NE Glisan St, Portland, OR 97220, United States