Breakfast restaurant, American restaurant, Family restaurant
Good food and nice service. Very short staffed and long waits to be seated.Food was hot and not a long wait once seated. Our waitress was great and very nice. No atmosphere per se. Lots of parking and close to airport and shopping. Located next to Buffalo Wild Wings. And across from Best Buy and PetSmart.
We waited way too long for our food just for my daughter to get an undercooked burger.We also weren’t given silverware and had to ask for it.Our sever was very kind and apologetic, we were told there was only one cook on a busy Saturday morning..definitely won’t come back but they did comp our meal which we appreciated.
Owner response
We're so sorry for this frustrating experience, Joy! We appreciate you taking the time to share this with us and would like to learn more so we can not only coach those involved and do better by our guests, but follow up with you as well.Please copy and paste this link into your web browser so we can get just a little more info and we will have the PORTLAND IHOP franchisee follow up with you: https://empli.fi/cs/ih78398756
Our server was great. Food was just what we expected and was craving. The only suggestion i have. Is to have a friendlier host at the front counter to check people in. The kid that was running the counter lacked personality and communication along with any type of customer service skills. First impressions.when coming to a restaurant sets the tone for how the whole experience is in the end.Luckily our server was great which saved that experience for us.There were a lot of people checking in that I could tell felt the same way.
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