Restaurant, Fast food restaurant
This location has gone easy down hill the last year or so.It takes so long to get even a small order.Every single employee is curt at best, which I get, I've worked retail, but a lot of time they're unreasonably rude.I've shown up to have the drive thru blocked and doors locked 2 hours before close.I hate coming here but I do once in a while since there are not very many options in the area.However, this last order has ended even that for me.I get they're just wraps but really? Really wish we had just gone to Arbys instead.
They took forever in store.It wasn’t busy, yet a line was forming because everyone had their order taken but not their food given.A customer came back in and told them they had forgotten something, and as he left, he informed all customers that the employee he conversed with just put the sandwich he brought in from outside on our tray(we were the only ones eating in).I confronted the employee to see if this was correct; she got in a screaming match with me.If she knew it was incorrect, she wouldn’t have gotten so offended.Her screaming just made it look more true.I had to rearrange the vegetables so they could actually be on the sandwich; and the patty was dry and cold.Lying, dirty, unsanitary, rude employees frequent this establishment.
I'm just wondering if the owner is aware that their employees are keeping the lobby closed and doing drive thru only on a Friday at 12pm probably the busiest time of the week.I order ahead of time so that I don't have to wait 30 minutes in a drive thru.Then I drive all the way there just to discover that it's drive thru only.This is not acceptable.I hope the owner isn't aware of this behavior so I'm informing them here.
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