Chicken wings restaurant
Excellent food, service and atmosphere! Unlike any other location we’ve been to. Lunch meal with 10 boneless wings, fries and drink only $11 which we split! Fresh, hot and tender.Well worth the price.The area of town is a bit busy at lunchtime though.
Owner response
Hey there.Thanks for letting us know about this.Feel free to fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' if you don’t mind so we can get some more info.
We arrived and sat ourselves from what the sign said before any kind of rush.We sat for about 10 minutes before I got up to tell a waitress we hadn’t been greeted, drink order or anything.She came to our table a few minutes later.We went ahead and put drink/food order all at once just in case.It took a long time before they came with mine and my husband’s order but not our 3 kids meals.We gave them some of our fries while we ate so they didn’t just sit there hungry and watch us eat.After about 15 minutes, I asked to speak to a manager because it was just ridiculous at that point.The whole enjoyment of taking my son out to eat for his birthday week turned into irritation.The manager and waitress were understanding but the experience is what I told her was just terrible.She took our appetizer and kids meals off the tab which was appreciated but necessary given our overall service here.Just disappointed with everything and it’s unfortunate because we do like the food and atmosphere.Will likely be our last time here.And I’m not filling out a survey for you to let your team know.This review lets you know and it’s your job from here.I just want to let others be aware of the experience here.
Owner response
Hey Shereen.We're sorry to hear you had a negative experience with one of our locations.Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
We came in here on a Friday night after some high school football.It was about 11pm and they were open until 1am so it looked like a good option.It wasn’t busy when we arrived and the hostess took us to a table immediately.Once we got to the table we were completely let down.The floors, table and seats were sticky.Not a little, like something was spilled and not wiped off sticky.There was food and utensils on the floor.The menus had food and sauce dried on them.There was plenty of staff on hand, talking to each other and on their phones.Really no excuse for the conditions.Needless to say we did not order food.If the conditions are this bad where I can see them, I can only imaging the places I can’t see.We won’t be going back to this location again.
Owner response
Hey Jonathan.We're sorry to hear you had a negative experience with one of our locations.Please fill out the form at the bottom of buffalowildwings.com/faq where it says 'Orders & Visits' and we will address with the team.
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