Buffalo Wild Wings

Ordered 15 wings at the highway 280 location on May 26, 2022.
I paid $20 before tax, which was reasonable because the order was to feed two people.
I didn’t open the box until I got home and imagine my surprise to find that the store apparently supplied me with Cornish hen wings, or maybe sparrow wings, instead of chicken wings.
Not one of the wings amounted to more than one small bite, and certainly didn’t feed two people.
Wish the store had pointed out how small the wings were in our order so I could have ordered more.
Or gone elsewhere

Owner response

I ordered 15 traditional wings and a side of fries.
I requested 10 lemon pepper and 5 garlic Parmesan and made it very clear. I waited 20+ minutes already so me and my family were eager to leave.
Upon arriving home I discover we were given 8 traditional lemon pepper wings and 7 boneless wings.
This is a huge mistake and not what I asked for.
I called and spoke to the manager and his only solution was for me to bring the food back for them to correct it and was very rude instead of understanding.
Didn’t offer refund or any other solutions.
I usually have good experiences at this location as I eat here often.
This was disappointing and frustrating and I received no solutions or understanding for waiting 20+ minutes for an incorrect order.
To add salt to the wound, the food was cold. I sat there and waited and finally asked the rep to check on my order and she immediately gave it to me and apologized which means my food was sitting out for an extended time and if I wouldn’t have asked for it to be checked on I still would have been in waiting.
All around terrible experience from a place I once considered reliable.
Shame.

Owner response

Came here tonight with my son and his friends.
Was seated quickly despite there being a a large crowd.
Food at Buffalo wild wings is always good especially enjoy Thursday nights buy one get one free on boneless wings.
What really maked this trip worthwhile was the excellent service that we received from our waitress.
She not only took care of our every need being a large group she handled all the orders and all requests.
I truly believe that this is a representation of management making it obvious that this location runs very efficiently.
I would highly recommend anyone when they’re in the area to stop at this location.

Owner response