Buffalo Wild Wings

When I got my food, it was cold, dry, and hard.
I had to add my own sauce to the boneless wings.
I got mild.
I also called the one on outer loop and asked them if they could make them extra wet, they said yes.
When I got them they were dry and cold!

Owner response

Went in on 4/4/24 at 3:30 pm and asked for a booth.
I have a toddler who can’t sit in a chair yet but too big for a high chair.
They weren’t busy at all and a lot of seating available and the refused and said I’d have to use a table.
The particularly gruff woman server was really rude for no reason.
Picture of the near empty parking lot as reference of how busy they were not.

Owner response

Wouldn't be surprised if this location is closed down within a year.
We certainly will never go back.
Easily the worst dining experience we've had in a long time.
Host said 10 minutes to seat, but the place wasn't very busy at all, assumed they were short staffed.
Finally seated after 30 minutes.
Waitress nice but clearly dealing with a lot, took 15 min to bring a drink.
Then never came back to take order and after another 15 min we had to flag her down as she was walking past and was again not going to stop at our table.
Placed our order and waited another 30 min before the manager came out and told us that they *just* ran out of traditional wings.
First of all, you're Bdubs...
wings is something you most definitely shouldn't run out of.
He says, well we're not out, but they're frozen solid, so would u like boneless? Um no but we've already been here too long and whatever, but then we ask the manager to cancel the order.
In the meantime our server had brought the food and walked away with no utensils for the salad and no napkins, so we flag her down again to ask for some.
She says ok and proceeds to walk around to 3 more tables and take orders and check on them so finally we get up and get our own napkins and utensils from the bartender.
The chicken was like jerky and barely edible and we had been there for over an hour and a half and were just over it.
Two people in our party were nauseated after only a few bites.
Left without finishing food.
Managed to warn some customers on our way out as they were entering and they turned around and left...
at least their dinner experience was rescued before it was too late.

Owner response