Fast food restaurant, American restaurant, Deli, Takeout restaurant, Sandwich shop
Just left, and I won’t be coming back to this place tbh.The other Arby’s that’s a couple miles further is so much better.I got a fresh chicken sandwich with no veggies, and then they asked at the window if I wanted mayo (they put packaged mayo in the bag and my sandwich was plain and dry).Then we asked for Arby’s sauce that wasn’t in the bag, so my partner went back in to get some and they gave us 4 (for two large meals) and when he asked for a couple more, the girl said he’d have to pay? When the only reason he had to go in was they forgot. Maybe I’m used to small-town experiences and a bit whiny tbh.From the other reviews they’re in the process of turning around so I give them props for that.
Owner response
Hi Hannah.Thanks for letting us know.Feel free to leave us more feedback at https://commentform.marketforce.com/commentform/Arbys.aspx.
First of all, we have never had issues at this location.Today, our fries were a little cold- but we weren't mad.We didn't even make a complaint.We did come after a rush, so not really a big deal.The manager, Antwan (I know I spelled that wrong 😔 ), came to check on us after we had finished and we were just sipping our drinks, talking.We casually mentioned the fries being cold, but said no worries since we had already ate them. He brought us fresh fries and cheese, and a few coupons.He went above and beyond, and we appreciated that! All of the staff was very friendly and in good spirits and that is definitely not normal in today's world! Thank you for being kind, in a world full of chaos, Arby's Team! Shining example of excellence!
Owner response
Hi Amanda.Thanks for letting us know.Feel free to leave us more feedback at https://commentform.marketforce.com/commentform/Arbys.aspx.
The crinkle-cut fries were delicious. My roast beef sandwich tasted good but was a little on the cold side. The drink station in the lobby did not have any ice in the machine. The drink mix in the machine was off, heavy on the syrup and light on the carbonation. The lobby was clean.
Owner response
Thank you for bringing this to our attention.We will be sure to address with our restaurant team.
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