Arby's

I'm sorry to do this, but it has to be said. This place needs a complete overhaul as far as training and management. It's filthy. We went in and there were more than 5 employees working. The lobby was a mess when we walked in with food remains were on tables, the floor, and around the condiment/beverage area. I went to get a condiment cup to fill it with Arby's sauce and they were out. I notified the closest employee and they handed me two packets of sauce.
I explained that the dispenser was empty and that if he would just refill it I would use that instead because it would lead to less waste and it would actually cost the restaurant less. He looked at me as if what I said was in a foreign language and proceeded to hand me the two packets of sauce anyway. I went to the table and it took us around 30 minutes to eat. In that time there was no one cleaning the lobby, no one cleaning the bathrooms, and no one restocking the area around the drive-thru as the flow of customers slowed. After around 40 minutes of being in the restaurant total I got up and on the way out I noted that all of the employees were standing or sitting around the back on their phones laughing and talking and they were no cars in the drive-thru and it was no one in the line. The manager was also in the back with them laughing and talking instead of motivating his team to clean things up during the down time and to restock in preparation for more customers. If you go into a restaurant and the area that the customers can see is filthy, that does not bode well for the cleanliness of the kitchen.
That assumption was confirmed when I looked back into the kitchen and saw french fries that had been ground into the floor who knows how many hours ago. The manager on duty seemed genuinely upset and apologetic when I pointed out these deficiencies and he turned to a team member and asked if they had a mop. He seems like a very nice person but he does not need to be in the position where he is the only manager in charge.
As good as his intentions are, it is clearly evident that he was not properly trained for the role and he has been set up for failure, which is a disappointment because he seems to have very good intentions. I don't know if the blame for the entire teams lack of performance lies on the location owner or in the corporate training policy but something definitely needs to change at this location. A note to corporate, leaving a comment on a review instructing the reviewer to do additional work and leave their comments again on another website is nonsensical. Obviously someone at corporate has seen the comment in order to ask it to be placed somewhere else.
Just copy and paste the comment from here and fix things instead of making customers work for you.

Owner response

I've only used the drive thru.
Their service is always friendly.
Their app is awful, really awful.
There's no backing out of an online order when their shake machine is down.
I was offered a single cookie when I ordered an ice cream shake.
Ida rather taken my business to an arbys that could give me the shake I ordered, but I paid with the app.
Very polite tho.

Owner response

There was not enough roast beef on the sandwich.
Could see through the meat and see the bottom of the bun.
Also the curly fries had to have been sitting there for a while as they were cold as soon as we got them.
The mozzarella sticks are really bad.

Owner response